Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Alberto J. Castrejon

Alberto J. Castrejon

Everett,WA

Summary

Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Overview

6
6
years of professional experience

Work History

Motel Front Desk Clerk

Motel 6 Hotel
Everett, WA
08.2022 - Current
  • Handled customer complaints or issues in a professional manner while adhering to company policy.
  • Computed bills, collected payments and made change for guests.
  • Maintained accurate records of guest accounts and completed daily reports as required by management.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Maintained cleanliness of the front desk area at all times.
  • Provided information to guests regarding local attractions, restaurants, directions and other services.
  • Updated guest profiles based on current information provided by the customer.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Assisted with check-in and checkout procedures including verifying identification, collecting payment, providing key cards and completing paperwork.
  • Greeted guests upon arrival, verified reservations and assigned rooms.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Explained hotel policies and procedures to guests in an efficient manner.
  • Resolved billing disputes in a timely fashion according to company policy.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Responded promptly to emails sent by customers regarding their stay at the motel.
  • Provided assistance to housekeeping staff with any special requests from guests.
  • Processed payments for room charges and incidentals using a point-of-sale system.
  • Answered incoming calls from customers inquiring about availability of lodging accommodations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Housekeeping Room Attendant

Marriott Hotel
Lynnwood, Washington
04.2019 - 06.2022
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Collaborated with team members to ensure timely completion of assigned tasks.
  • Provided guests with information on hotel services and room features.
  • Reported damage or theft of hotel property to management.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Responded promptly to guest requests for additional supplies or services.
  • Communicated effectively with team members about daily assignments and task progress.
  • Responded promptly to requests from guests and other departments.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Kept up-to-date records of items cleaned in each room.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.

Education

High School Diploma -

Cascade High School
Everett, WA
06-2020

Skills

  • Sales
  • Team lead
  • Professional appearance
  • Guest relations
  • Basic accounting
  • Credit and cash payments
  • Safety and security procedures
  • POS systems
  • Hospitality service expertise
  • Analytical mastery
  • Listening skills

Timeline

Motel Front Desk Clerk

Motel 6 Hotel
08.2022 - Current

Housekeeping Room Attendant

Marriott Hotel
04.2019 - 06.2022

High School Diploma -

Cascade High School

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Alberto J. Castrejon