Alberto J. Molina
Woodhaven,NY
Summary
Results-driven and dedicated professional with over 10 years of experience. Possessing a strong drive for achievement by effectively using my customer service, operations management, and team leadership capabilities to contribute to the organization's success and further develop my professional skills.
Overview
2026
2026
years of professional experience
Work History
Health Insurance Retention Assistor
Centene Corp
2020 - Current
- Providing bilingual support by managing high-volume customer interactions, addressing inquiries and resolving claims efficiently in order to ensure continuous customer satisfaction.
- Managing daily administrative tasks, including patient intake and data entry, ensuring proper accuracy in patient records and billing information.
- Assisting and educating clients on policy benefits, deductibles, and appropriate coverage options, empowering them to make informed decisions about their healthcare needs.
- Maintaining up-to-date knowledge of insurance regulations and company policies.
Store Manager
Mobile City
2018 - 2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Effectively marketed and sold cell phone products and services, consistently achieving or surpassing established sales targets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cabin Service Dispatcher / Tower Coordinator /Wheelchair Agent
Airserv Corporation
2015 - 2018
- Facilitated smooth transitions between shifts by communicating with aircraft crew members and airline management to ensure on-time departure and cleanliness.
- Monitored flight progress and communicated delays or changes to affected parties by recording and managing flight schedules requiring service.
- Coordinated cleaning operations for all inbound and outbound flights.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Education
Associate of Applied Science -
Plaza College
NY01-2015
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Bilingual in English and Spanish
- Strong customer service and communication skills
- Experience in team leadership and staff training
Timeline
Health Insurance Retention Assistor
Centene Corp
2020 - Current
Store Manager
Mobile City
2018 - 2020
Cabin Service Dispatcher / Tower Coordinator /Wheelchair Agent
Airserv Corporation
2015 - 2018
Associate of Applied Science -
Plaza College
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