ALBERTO J RODRIGUEZ
Staten Island,NY
Summary
Committed to delivering utmost customer satisfaction through exceptional service and unparalleled support. Skilled in implementing customer service best practices and finding effective solutions to address diverse customer needs. Dedicated to providing top-notch assistance and ensuring a positive experience for all customers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Allstate
03.2022 - 11.2024
- Handled over 35 customer calls daily, ensuring short wait times and high satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Spanish Interpreter
Globo Language Solutions
03.2021 - 01.2022
- Facilitated communication by accurately translating spoken and written content between
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained message content, tone, and emotion as closely as possible.
Customer Service Representative
BBW Liveops
01.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Collector
Royal Prestige
09.2017 - 08.2019
- Processed an average of 150 transactions per shift with 100% accuracy
- Handled customer inquiries and resolved issues, maintaining a satisfaction rating of over 95%.
- Uploaded or transmitted data using secure protocols.
Elevator Technician Full
Capacity Elevator LLC
09.2016 - 06.2017
- Implemented energy-saving measures for elevators, resulting in reduced operational costs for building owners.
- Increased customer satisfaction by promptly addressing and resolving elevator malfunctions and breakdowns.
- Reduced callbacks by accurately diagnosing and repairing complex electrical, mechanical, and hydraulic issues in elevators.
Bar Manager
Cockatoo Portuguese Restaurant
02.2015 - 06.2016
- Managed customer interactions and resolved over 50 complaints each month
- Provided cultural insights to enhance communication between staff and customers.
- Closed out cash register and prepared cashier report at close of business.
Cashier Team Lead
McDonalds
02.2012 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Modern Languages
01-2021
Coursework: - Data Entry Tools And Technique Relevant
01-2024
Working As A Freelance Translator
01-2022
Certification Obtained: Blockchain Technology
01-2022
Digital Assets Udemy
01-2020
Skills
- Data Entry and Management
- Call and Chat Support
- Complaint Resolution
- Cultural Sensitivity
- Customer service
- Active listening
Languages
English
Proficient
C2
Spanish
Native or Bilingual
Timeline
Customer Service Representative - Allstate
03.2022 - 11.2024
Spanish Interpreter - Globo Language Solutions
03.2021 - 01.2022
Customer Service Representative - BBW Liveops
01.2019 - 12.2020
Data Collector - Royal Prestige
09.2017 - 08.2019
Elevator Technician Full - Capacity Elevator LLC
09.2016 - 06.2017
Bar Manager - Cockatoo Portuguese Restaurant
02.2015 - 06.2016
Cashier Team Lead - McDonalds
02.2012 - 10.2014
Technological University of Santiago - Bachelor of Arts, Modern Languages
Allison - Coursework:, Data Entry Tools And Technique Relevant
Allison - , Working As A Freelance Translator
Binance - , Certification Obtained: Blockchain Technology
Udemy - , Digital Assets Udemy