Summary
Work History
Education
Skills
Websites
Languages
Timeline
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Alberto Flavio

Davenport,Florida

Summary

Authorized to work for any US employer

Experienced Software Engineer with 15+ years of expertise in designing, developing, testing, and maintaining sophisticated software systems. Adept at leveraging a diverse skill-set to deliver exceptional results. Proficient across various platforms, languages, and embedded systems, with a keen grasp of cutting-edge development tools and methodologies. Skilled at both independent project management and collaborative teamwork.

Implemented solutions using VB6, C#, JavaScript, MSSQL, ORACLE, MySQL, MongoDB, DDD,TDD. Knowledgeable in Python, Data Science. Machine Learning and RPA. Adoption of DevOps (CI/CD), git, docker, kubernets, AWS.

Work History

Tech Lead

DASA
10.2021 - 03.2023
  • Technical leader of team responsible for Whatsapp service channel, which serves more than 30 of company's brands. With over 500,000 daily contacts.
  • Successfully launching series of WhatsApp-based solutions that improved customer engagement and streamlined communication processes.
  • Implementing Flex customizations that resulted in 20% reduction in agent response times and enhanced customer satisfaction.
  • Leading team in adopting Agile methodologies, resulting in 30% increase in project delivery efficiency.

Tech Lead

Pro-Packages
09.2019 - 10.2021
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Tuned systems to boost performance.

Software Architect

Mutant
01.2019 - 09.2019
  • Designed architecture strategies for large-scale system-wide application deployments.
  • Participated in weekly meetings with client to discuss project direction and milestone achievement.
  • Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
  • Authored development guidelines to expedite application design efforts through ready-made frameworks.

Senior Software Engineer

Pro-Packages
05.2018 - 01.2019


  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Worked with development teams to correct problems and run test scenarios.
  • Implemented major software enhancements in a Windows Forms Financial Audit system for notaries, Utilizing VB6, C#, MSSQL and Crystal Reports.
  • Design and implementation of a Web application for Inventory, using C#, Angular, WebAPI, REST and MSSQL.
  • Design and implementation of a Windows Forms Digital Notarial act, using C#, REST and SQLite.

Senior Software Engineer

Mutant
07.2017 - 05.2018
  • Implemented major software enhancements in a IVR (Interactive Voice Response) system. Utilizing VB6, C#, XML, web services and MySQL.
  • Participated in daily scrums and JIRA. Provided technical advice on bugs and enhancements.
  • Designed and developed a test tool using Groovy, integrated with SOAPUI, this tool load a log and create SOAP mocks to debug a IVR interation.

Senior Software Engineer

Sysopen
09.2010 - 07.2017
  • Implemented major software enhancements in a debit collection web system.
  • Enhanced all aspects of the solution using C#, VB.NET, ASP.NET, HTML, JavaScript, SOAP, MSSQL and ORACLE.
  • Implemented ETL processes, PLSQL stored procedures, queries and triggers including data migration.
  • Assisted the Advance Support team when necessary.
  • Resolved customer issues working with the Support team. This included logging into their onsite Advance installation.
  • Participated in the design, development and support of a number of clients.

Education

Associate of Science - Information Technology

SENAC
São Paulo, Brazil
12.2003

Skills

  • Software Development
  • Database Management
  • APIs and Integrations
  • Deployment and DevOps
  • Problem-Solving
  • Communication
  • Teamwork
  • Critical Thinking

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Tech Lead

DASA
10.2021 - 03.2023

Tech Lead

Pro-Packages
09.2019 - 10.2021

Software Architect

Mutant
01.2019 - 09.2019

Senior Software Engineer

Pro-Packages
05.2018 - 01.2019

Senior Software Engineer

Mutant
07.2017 - 05.2018

Senior Software Engineer

Sysopen
09.2010 - 07.2017

Associate of Science - Information Technology

SENAC

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Alberto Flavio