Albert Rafael SOler
Fort Lauderdale,FL
Summary
Enthusiastic Sales and Customer Service professional whose prowess in communication and negotiation is truly exceptional. With a profound commitment to delivering top-tier customer service, driven to not just meet but exceed customer expectations. With a remarkable ability to turn product and service knowledge into personalized solutions that foster lasting customer loyalty, boost retention rates, and significantly increase revenue. Their innovative problem-solving approach is geared toward providing clients with unparalleled value.
An overachiever whose interpersonal skills are truly remarkable, allowing to effortlessly connect with colleagues at all levels of any organization and forge strong, trust-based relationships with customers.
Actively seeking a full-time position that can tap into personal talents, particularly own interpersonal finesse, exemplary time management, and creative approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Sales Representative
Broward Motorsports
12.2020 - Current
- Managed customer accounts to secure customer satisfaction and repeat business. Elevating Store Numbers in strong team effort from 68 units per month averagely to 120 units sold per month.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits. Prospecting, qualifying and identifying customer leads touch
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Accounts Executive
Delta Business Solutions -Canon USA
07.2018 - 03.2020
- Overachiever, consistently surpassing sales quotas with blend of exceptional product knowledge and unwavering dedication. With charismatic charm and knack for tailoring solutions to each client's unique needs.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Managed major accounts portfolio worth $2.3M.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Proposed product solutions to meet changing customer demands.
- Used Sherpa CRM to maintain company database with essential account and sales information.
- Prepared bids and proposals to submit to clients and secure new business.
Sales Consultant
Hyundai USA
09.2016 - 05.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services to increase personal sales to at least 20 units per month.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Education
No Degree - Aircraft Piloting And Navigation
Wayman Aviation School
Pembroke Pines, FL08.2019
Bachelor of Science - Telecommunications Engineering
Universidad Catolica Andres Bello
Caracas, Venezuela07.2017
Skills
- Sales Consultation
- Proposal Development
- Records Management
- Lead Generation
- Customer Service
- Client Account Management
- Revenue Generation
- Business Development
- Sales Closing
- Sales Forecasting
- Customer Needs Assessment
- Competitor Research
- Account Development
- Retention Strategies
- Territory Growth
- Interpersonal Communication Skills
- Relationship Building
- Negotiation Tactics
Accomplishments
- Ranked #1 in Sales Performer at Broward Motorsports for 2021.
- Achieved Rookie of the Year Award for BMS of Hollywood Year 2021
Timeline
Sales Representative
Broward Motorsports
12.2020 - Current
Accounts Executive
Delta Business Solutions -Canon USA
07.2018 - 03.2020
Sales Consultant
Hyundai USA
09.2016 - 05.2018
No Degree - Aircraft Piloting And Navigation
Wayman Aviation School
Bachelor of Science - Telecommunications Engineering
Universidad Catolica Andres Bello
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