Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager customer service
United States Postal Service
10.2019 - 03.2021
Detailed as Manager at Southwark post office, I am responsible for communicating expectations to both Craft and EAS employees on a daily basis
I oversee the daily operation to ensure we meet our goals reducing work hours to workload and keep hours under Base and SPLY
As both a Supervisor and Manager I have been involved with the retail operations, everything from doing stock/stamp counts to performing 4000A and 4000B's
Utilizing the function 4 Tool, VAP and SSRD to oversee the daily operations and info is relayed in daily discussions with supervisors
Utilizing programs like these help to set temporary goals or indicates where more focus is needed.
Customer Service Supervisor
United States Postal Service
10.2014 - Current
Supervise daily operations at Southwark Post office by giving the carriers daily instructions and setting expectations according to mail volume while trying to stay under the base work hours.
City Carrier
United States Postal Service
04.2013 - 10.2014
Delivered mail as a city carrier assistant during this time
Transaxle Mechanic
Transaxle Manufacturing Of America
03.2009 - 09.2011
Inspected and tested equipment to locate worn and damaged parts.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Tore down, repaired and rebuilt faulty transmissions. Disassembled defective parts to make proper repairs.
Replaced damaged, missing, or defective parts with new and refurbished components.
Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Utilized computerized diagnostic equipment to conduct thorough inspections and test for quality control.
Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
HVAC Technician
Infinite Air
05.2004 - 05.2008
Performed troubleshooting on HVAC systems to determine root cause of issues.
Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Repaired and replaced motors, bearings and belts.
Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Education
Widener University
Philadelphia, Pennsylvania
12.2004
High School
Philadelphia, Pennsylvania
06.2002
Skills
Leadership qualities developed through time spent as USPS Executive 2013-present
Data analysis research and planning
Efficient problem solving and decision making skills
Technical and mechanical skills developed while working in automotive and construction fields
Interpersonal skills developed through employee, management and customer engagement
Budget analysis and control
Retain and communicate information effectively
COMPUTER SKILLS
ADOBE Premiere Pro editor, Adobe Reader, DATABASE, EXCEL, MICROSOFT OFFICE, OUTLOOK, POWERPOINT, SPREADSHEET, TELEMTRy
Accomplishments
As an acting Manager of Southwark, I was involved with giving the employees service talks keeping everyone informed while being proactive with safety processes and would thank all employees for coming to work but also of their importance in daily operations. My drive for engagement had positive results, under my leadership Southwark grand mean rose from a 2.64 in Q3 F18 to a 3.25 in Q3 FY19. Southwark sick leave usage was reduced and moral around the office was high. I believe in daily engagement and giving praise to craft employees when they deserve it. These are just some of the easiest ways to show my appreciation for employees efforts. I believe employee engagement is a much needed investment for any successful unit.
I am responsible for communicating expectations to both Craft and EAS employees on a daily basis. I oversee the daily operation to ensure we meet our goals reducing workhours to workload and keeping workhours under Base and SPLY.
I have had to work with both APWU & NALC Unions and I believe that maintaining an effective working relationship with Union officials is essential for the organization. By reviewing the OTDL weekly I am proactively keeping the list equitable so that we do not breach the contract. I have limited the Union's number of valid grievances by keeping overtime list equitable and the workplace positive. As a station that had a high SL percentage I started a callout log to help my team keep up with the daily callouts so that corrective action maybe issued when warranted. I work with union officials striving for fair and timely resolutions to any issues that arise.
As an opening supervisor I monitored the morning distribution and ran the floor for variety of locations. Every trip would be accuratley counted then entered volumes into designated programs like DOIS, CSAW and CSDRS. I was responsible for ensuring that all mail was collected & delivered, I set clear reasonable expectations to reduce the workhours to the workload. Making the schedules in advance and ensuring we would capture available pivot oppurtunity. I would plan my pivots before the carriers start to capture the under time utilizing the PET Tool to set expectations for each route. Before giving out assignments I would adjust schedule with budget and Article 8 in mind and ensure all routes were covered and all carriers return within our window of operation. I strive to complete these tasks while following contractual obligations.
I fully understand how to use and navigate through My Post Office, C360, RIMS, DMS, Geo, COARS, EDW, VAP,RCSD, SSRD,CPMS etc. I use these programs/tools on a daily basis to oversee the daily operations and ensure our customers are receiving the service they deserve.