Albi Hoxha
Houston,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Manager
DDM Cars
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Business Manager
Raindrop Cultural Center YDC
08.2022 - 01.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Improved business profits through innovative cost containment and revenue generation techniques.
Multi-Unit Operation Manager
Raindrop Cultural Center
08.2021 - 07.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Pizza Kitchen And Grill Newington
06.2019 - 08.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Education
Developer CRM - Customer Relationship Management
Soft Innova Salesforce
New York, NY09.2022
Admin CRM ( Customer Relationship Management) - CRM
Soft Innova Salesforce
New York12.2021
Master of Public Management - Public Management
Hartford Seminary
Hartford, CT06.2019
Public Relations - Public Relations Management
Beder College University
Albania06.2018
Skills
- Market and Competitive Analysis
- Time Management
- Profit and Revenue-Generating Strategies
- Product and Service Management
- Team Oversight
- Account and Territory Management
- Sales Process
- Goals and Performance
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Albanian
Native or Bilingual
Turkish
Native or Bilingual
Arabic
Limited Working
Italian
Professional Working
Greek
Professional Working
English
Native or Bilingual
Timeline
Sales Manager
DDM Cars
01.2023 - Current
Business Manager
Raindrop Cultural Center YDC
08.2022 - 01.2023
Multi-Unit Operation Manager
Raindrop Cultural Center
08.2021 - 07.2022
Restaurant Manager
Pizza Kitchen And Grill Newington
06.2019 - 08.2021
Developer CRM - Customer Relationship Management
Soft Innova Salesforce
Admin CRM ( Customer Relationship Management) - CRM
Soft Innova Salesforce
Master of Public Management - Public Management
Hartford Seminary
Public Relations - Public Relations Management
Beder College University