Albin Bautista
Providence
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Pilar Multi-Service
01.2021 - Current
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Housekeeping Aide
Margaritaville Resort Orlando
11.2022 - 09.2024
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Removed soiled sheets, washcloths and towels.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
Customer Support Specialist
CVS Pharmacy
08.2020 - 09.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Data Entry Intern
Hope Global
11.2019 - 03.2020
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
Education
General Studies
Community College of Rhode Island
High School Diploma -
Saint Raphael Academy
06.2018
Skills
- Positive Attitude
- Teamwork and Collaboration
- Fast Typing Speed
- Written Communication Proficiency
- Accuracy and Attention to Detail
- Self-Motivation and Initiative
- Organization skills
- Document Preparation
- Local, state, and federal tax returns
- Call center experience
- Customer Relationship Management (CRM)
- Time Management
- Cleaning techniques
- Customer service-focused
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Aide
Margaritaville Resort Orlando
11.2022 - 09.2024
Tax Preparer
Pilar Multi-Service
01.2021 - Current
Customer Support Specialist
CVS Pharmacy
08.2020 - 09.2022
Data Entry Intern
Hope Global
11.2019 - 03.2020
General Studies
Community College of Rhode Island
High School Diploma -
Saint Raphael Academy