Albina Brady
Northport,United States
Summary
Dynamic and results-oriented professional with extensive experience in sales, client relationship management, and business development. Skilled at leading high-performing teams, fostering strong client relationships, and driving business growth. Demonstrates the ability to optimize sales processes, improve client satisfaction, and secure strategic partnerships. Proven track record of delivering substantial revenue increases and expanding market presence. Committed to continuous improvement and achieving excellence in all operational aspects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive Manager
Haptiq, LLC
06.2024 - Current
- Software solutions Start-up focused on Private Equity, VCs and Alternative Investments.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Mentored junior account executives in effective sales techniques and strategies for success.
- Excels at cold calling and booking 1on1 meetings for selling the idea.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Optimized CRM system usage, ensuring accurate data tracking for improved decision-making processes within the team.
- Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
Business Development Manager
OptionMetrics
09.2023 - 05.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Cold called over 200+ new contacts a week to market OptionMetrics
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Relationship Manager
13D Research & Strategy
02.2022 - 08.2023
- Elevated client satisfaction scores by 25% through the introduction of personalized service strategies, leading to increased customer loyalty
- Secured a 30% boost in client retention by implementing a proactive engagement plan that addressed client needs and concerns more effectively
- Contributed to a 20% rise in revenue by identifying and capitalizing on cross-selling opportunities within the existing client portfolio
- Facilitated a 15% reduction in client churn by developing and executing targeted intervention strategies for at-risk accounts
- Strengthened client relationships, resulting in a significant increase in referral business, which accounted for 35% of new client acquisitions
- Monitored market trends and competitor activities to provide clients with relevant insights and strategic advice.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Client Relationship Manager
MRB US
09.2019 - 02.2022
- Improved client retention by 30% through the development of tailored communication plans, ensuring ongoing engagement and satisfaction
- Drove a 20% increase in revenue by optimizing cross-selling and up-selling strategies within the existing client base
- Enhanced client satisfaction ratings by 25% by introducing a client feedback loop that led to actionable service improvements
- Achieved a 15% reduction in client response time by streamlining communication channels, resulting in faster issue resolution
- Boosted client referrals by 40% through the implementation of a client appreciation program, significantly expanding the customer network.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
Sales Agent Manager
Pageant Media Ltd, Euromoney US
12.2013 - 04.2019
- Increased overall team sales performance by 35% through the introduction of targeted incentive programs and enhanced training sessions
- Achieved a 25% reduction in sales cycle time by optimizing sales processes and implementing new CRM tools
- Enhanced agent productivity by 20% by restructuring team workflows and reallocating resources based on individual strengths
- Contributed to a 30% rise in customer satisfaction scores by improving sales techniques and prioritizing client needs during interactions
- Expanded market presence by 40% through the successful execution of territory management strategies and new market penetration efforts.
- Streamlined internal processes for improved efficiency, allowing for better focus on achieving sales targets.
- Boosted sales performance by implementing effective sales strategies and training programs for the team.
- Analyzed market trends to identify new sales opportunities and develop targeted marketing campaigns.
- Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
Education
Brevet Federal De Commerce -
École Professionelles De Montreux Clarens
Switzerland05.1987
Skills
- Leadership
- Excellent Communication
- Client Relationship Management
- Sales Strategy Development
- Negotiation
- Problem-Solving
- Market Analysis
- Upselling & Cross-Selling
- Customer Service
- Coaching & Mentoring
- Time Management
- Teamwork & Collaboration
- CRM Software Proficiency
- Goal Setting & Achievement
- Data-driven Insights
- Prospecting
Certification
- Dynamics, sugar and salesforce
- MS Office suite Webinars (zoom & webinarjam)
Languages
French
Native or Bilingual
Croatian
Native or Bilingual
German
Limited Working
Timeline
Account Executive Manager
Haptiq, LLC
06.2024 - Current
Business Development Manager
OptionMetrics
09.2023 - 05.2024
Relationship Manager
13D Research & Strategy
02.2022 - 08.2023
Client Relationship Manager
MRB US
09.2019 - 02.2022
Sales Agent Manager
Pageant Media Ltd, Euromoney US
12.2013 - 04.2019
Brevet Federal De Commerce -
École Professionelles De Montreux Clarens
- Dynamics, sugar and salesforce
- MS Office suite Webinars (zoom & webinarjam)
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