ALBINA HADZIC
LEWISVILLE,TX
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to an office long-term.
Overview
7
7
years of professional experience
Work History
FRONT OFFICE ADMINISTRATIVE ASSISTANT
KIDS FIRST PEDIATRICS
08.2022 - 03.2024
- Greeting and welcoming patients as they approach the front desk
- Answering questions and addressing complaints
- Answering all incoming calls and redirecting them or keeping messages
- Verifying insurance benefits and coverage in an efficient and timely manner
- Maintaining medical records such as scanning and indexing them into the correct patient chart
- Scheduling patients from various age groups; from 3 day old newborns for wellness checks to 21 year olds for sick visits and in between.
PATIENT SERVICE REPRESENTATIVE
TOUCHSTONE MEDICAL IMAGING
10.2020 - 08.2022
- Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for a callback as needed
- Compiled, maintained, and updated patient records according to HIPAA regulations
- Confirmed patient insurance billing information with insurance companies
- Consulted with patients to make sure they are prepared and prepped properly for their scan
- Provided clerical services as needed for office operations.
PATIENT REPRESENTATIVE
CARENOW URGENT CARE
08.2019 - 10.2020
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and waiting times
- Obtaining patients’ addresses, contact details, insurance information, and medical histories, along with updating information at every visit
- Receiving and processing cash and credit card payments for medical services rendered
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
SERVER/HEAD WAITER
SALTGRASS STEAKHOUSE
10.2016 - 08.2019
- Train new waiters and floor staff on guest service expectations, safety expectations, safety procedures, proper food handling, and restaurant protocols
- Monitor dining room to ensure optimal guest experiences
- Work with individual servers to improve performance
- Answer customer inquiries and resolve issues promptly
- Schedule wait and floor staff, approve time off, and rework loads as needed
- Delivered exceptional, friendly, and fast service.
Education
Skills
- Maintain extensive computerized files by accurately entering data into online computer system
- Act as resource person, capable of clearly communicating procedures and policies
- Knowledge of medical coding/billing
- Ability to pay particular attention to detail when performing job duties
- Capable of meeting deadlines and producing quality work on a timely basis
- Software knowledge including, but not limited to: Windows, and Microsoft Word, XP Professional and PC Base Network Systems
- Multilingual: English, Bosnian, and Serbo-Croatian
References
Available upon request
Timeline
FRONT OFFICE ADMINISTRATIVE ASSISTANT
KIDS FIRST PEDIATRICS
08.2022 - 03.2024
PATIENT SERVICE REPRESENTATIVE
TOUCHSTONE MEDICAL IMAGING
10.2020 - 08.2022
PATIENT REPRESENTATIVE
CARENOW URGENT CARE
08.2019 - 10.2020
SERVER/HEAD WAITER
SALTGRASS STEAKHOUSE
10.2016 - 08.2019