Alby Delgado
Omaha,NE
Summary
Hardworking and reliable person with strong ability in connecting with people and getting the job done. A friendly person with strong drive to succeed. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
SNAP Associate
Metropolitan Community College
Omaha , NE
03.2023 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Analyzed system performance, identified issues, and provided solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Bilingual CSR
Contact Center, Metropolitan Community College
Omaha, NE
08.2021 - Current
- Documented customer correspondence in Colleague to track requests, problems and solutions.
- Scheduled advising appointments in Daysmart.
- Processed enrollments and payments for credit/noncredit courses.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Administrator
Happy Face Lawn Care Service
Omaha, NE
04.2011 - Current
- Cultivated positive relationships with clients to support company objectives.
- Designed marketing content for the company's social media and website.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Administrator
Two Rivers Trucking Inc
Omaha, NE
09.2009 - 07.2021
- Worked closely with other transportation supervisor to dispatch and assign loads.
- Prepare invoices for other companies.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Reviewed files, records and other obtained documents to respond to customer requests.
Professional Research Consultant
Professional Research Consultants, Inc.
Omaha, NE
01.2021 - 06.2021
- Answered incoming calls and provided highest level of professionalism.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Assisted individuals in filling out applications or questionnaires.
Producer- Reporter
Telemundo Nebraska / Flood Communications
Omaha, NE
09.2018 - 04.2020
- Delivered scripted, spontaneous and prerecorded reports on newsworthy events.
- Scheduled and conducted interviews by asking targeted questions to capture quotes.
- Received assignments and evaluated leads or tips to develop story ideas.
- Edited video by adding graphics, titles, audio and special effects.
- Delivered content on-air for local news, sports, weather and traffic, carefully following program outlines.
Front Desk Receptionist
Nebraska Smiles / Omaha Orthodontics
Omaha, NE
03.2018 - 09.2018
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled payment and scheduled appointments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Filed correspondence and reports in accordance with HIPPA classification system.
Education
Bachelor of Science - Communication, Broadcasting
University of Nebraska
05.2017
Skills
- Communication skill
- Customer Service
- Interview preparation
- Trained in camera operations
- Film and edit video
- People Skills
- Friendly, Positive Attitude
- Fluent in Spanish
- Reliable & Trustworthy
- Relationship Building
Timeline
SNAP Associate
Metropolitan Community College
03.2023 - Current
Bilingual CSR
Contact Center, Metropolitan Community College
08.2021 - Current
Professional Research Consultant
Professional Research Consultants, Inc.
01.2021 - 06.2021
Producer- Reporter
Telemundo Nebraska / Flood Communications
09.2018 - 04.2020
Front Desk Receptionist
Nebraska Smiles / Omaha Orthodontics
03.2018 - 09.2018
Administrator
Happy Face Lawn Care Service
04.2011 - Current
Administrator
Two Rivers Trucking Inc
09.2009 - 07.2021
Bachelor of Science - Communication, Broadcasting
University of Nebraska