HECTOR ALCANTARA
Honolulu,HI
Summary
Dependable Resident Manager with 7 years of experience managing Pulelehua condominiums. Proud father looking to grow and expand my skills, committed to ensuring a safe and comfortable environment for residents as well as advocating for the boards needs.
Overview
21
21
years of professional experience
Work History
Resident Manager
Touchstone Property
Honolulu, HI
06.2021 - Current
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses, including advanced medical care or employee discipline
- Managed day-to-day operations for 53-unit condominium property with 265 occupants
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing
- Drafted monthly manager's report to report data and events to board members and management
- Fostered good working relationships with owners, residents and board members
- Recommended clarifications and changes in program policies to director of property management.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
Bartender
Sheraton Waikiki
Honolulu, HI
11.2012 - Current
- Scouted, Recruited and trained bartenders and barbacks for various special events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in high-volume setting to prepare and serve more than 90 drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender
Hilton Hawaiian Village
Honolulu, HI
06.2010 - 04.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Project Manager
Lanakila Pacific
Honolulu, HI
08.2007 - 03.2010
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reported regularly to managers on project budget, progress and technical problems.
Engineering Intern
Williams Island
Miami, FL
06.2006 - 03.2007
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Participated in site visits, helping to survey ongoing and planned installations and retrofits.
- Monitored and processed information for regulatory compliance.
- Prepared design documents, alignments, specifications, criteria details and estimates.
- Assisted with project research, field work and preliminary design calculations and analysis.
Marine Corps Recruit
United States Marine Corps
Honolulu, HI
12.1998 - 12.2002
- Worked with superiors to standardize job responses and duties for security perimeters.
- Inspected and performed regular maintenance on company communication equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Miami Norland Senior High School
01.1998
Skills
- Teamwork and Professionalism
- Fluent in Spanish and English
- Reliable and trustworthy
- Maintenance Oversight
- Disturbance Handling
- Creative and Adaptable
- Great Customer Relations
Timeline
Resident Manager
Touchstone Property
06.2021 - Current
Bartender
Sheraton Waikiki
11.2012 - Current
Bartender
Hilton Hawaiian Village
06.2010 - 04.2014
Project Manager
Lanakila Pacific
08.2007 - 03.2010
Engineering Intern
Williams Island
06.2006 - 03.2007
Marine Corps Recruit
United States Marine Corps
12.1998 - 12.2002
High School Diploma -
Miami Norland Senior High School
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