Alcaris Gonzalez
Brookfield,CT
Summary
Dynamic and results-oriented professional with extensive experience across diverse industries, including a pivotal role at Grupo Concremax. Excelled in high-pressure environments by leveraging exceptional problem-solving skills and a knack for client relations. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a blend of technical acumen and interpersonal effectiveness.
Overview
2025
2025
years of professional experience
Work History
Manager of Operations
Mejia Driving School
Providence, RI
02.2022 - 01.2025
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Hired and onboarded team members to meet immediate and expected demand.
- Addressed customer concerns with suitable solutions.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant to the President and CEO
Grupo Concremax
Punta Cana, Dominican Republic
01.2016 - 01.2021
- Acted as liaison between upper management and lower level employees when needed.
- Handled confidential information with discretion and integrity.
- Conducted research projects for the President and CEO on various topics as requested.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated meeting and work schedules for staff teams and executives.
- Assisted in preparing presentations, reports, and other documents for internal and external meetings.
Technical Support Executive
Microhouse RMS
Toronto, Canada
01.2012 - 01.2016
- Provided technical support to customers via phone, email and remote access tools.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
- Conducted remote sessions using remote access tools to investigate system errors.
- Provided technical support to customers via phone, email, and online chat.
- Performed system maintenance tasks such as disk clean-up, virus scans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Representative
Netpulse
Toronto, Canada
01.2011 - 01.2012
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Real Estate Agent
Costasur
Casa De Campo, Dominican Republic
01.2001 - 01.2003
- Prepared and delivered sales presentations.
- Presented properties to potential buyers and addressed questions.
- Maintained current and accurate CRM database of prospective customers.
Marina Manager
Grupo Punta Cana
Punta Cana, Dominican Republic
05.1999 - 01.2001
- Responded quickly to emergency situations involving boats or personnel in the water or on land.
- Assigned tasks and work hours to staff.
- Scheduled and coordinated events and activities.
- Monitored weather conditions and made changes when necessary to protect boats from storms or rough waters.
Public Safety Dispatcher
ASSUPTION UNIVERSITY
Worcester, MA
08.1995 - 05.1999
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
Tour Guide
Basilica
Higuey, Dominican Republic
Education
Bachelor of Arts - Business Administration And Management
Asumption University
Worcester, MA05-1999
Skills
- Technology
- High-pressure environments
- Client relations
- Labor relations
- Customer relationship management (CRM)
- Problem-solving
- Confidential information handling
- Presentation preparation
Languages
English
Professional
Spanish
Professional
Affiliations
- Volleyball
- Tennis
- Trading
Timeline
Manager of Operations
Mejia Driving School
02.2022 - 01.2025
Assistant to the President and CEO
Grupo Concremax
01.2016 - 01.2021
Technical Support Executive
Microhouse RMS
01.2012 - 01.2016
Call Center Representative
Netpulse
01.2011 - 01.2012
Real Estate Agent
Costasur
01.2001 - 01.2003
Marina Manager
Grupo Punta Cana
05.1999 - 01.2001
Public Safety Dispatcher
ASSUPTION UNIVERSITY
08.1995 - 05.1999
Tour Guide
Basilica
Bachelor of Arts - Business Administration And Management
Asumption University
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