ALCIDES WILSON
Hamilton,NJ
Summary
Military veteran with over 4 successful years providing administrative and customer service support in the health insurance Medicare field. Extensive experience reconciling member enrollment records to CMS enrollment records, identifying discrepancies and updating member records. Highly skilled in providing internal and external customer service in a cooperative, professional and respectful manner. Proficient in Domestic and International Coding for month end billing in Accounting.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon
11.2021 - Current
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Mail Processing Clerk
Post Office
11.2019 - 11.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
Taxi Dispatcher
ABM Taxi Dispatch
08.2017 - 11.2018
- Customer Assistance
- Interfaced with Passengers
- Communication Skills
- Strong Organizational Skills
Fulfillment Associate
Amazon
11.2017 - 08.2018
- Pick, pack and ship customers' orders to their addresses in a time-efficient and accurate manner.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 10%.
Medicare Reconciliation Specialist
Emblem Health
07.2012 - 07.2016
- Analyzed Transaction Reply Report, identified discrepancies and took appropriate action to investigate and reply.
- Reconciled member premium withhold status and late enrollment penalty status with CMS.
- Analyzed and resolved Monthly Rejection Report, contacted enrolled members, updated system and generated appropriate letters.
- Addressed all calls from members requesting disenrollment. Identified and resolved issues prompting the request.
- Analyzed and updated member records.
Education
No Degree - Liberal Arts And General Studies
Queensborough Community College
Queens, New YorkHigh School Diploma -
Martin Van Buren
Queens, New YorkSkills
- Microsoft Word & Excel
- CMS Marx
- Qcare
- Market Prominence
- Enrollment data processing
- Verbal/Written communication skills
- Typing speed of 50 WPM
- Invoice coding familiarity
Timeline
Fulfillment Associate
Amazon
11.2021 - Current
Mail Processing Clerk
Post Office
11.2019 - 11.2021
Fulfillment Associate
Amazon
11.2017 - 08.2018
Taxi Dispatcher
ABM Taxi Dispatch
08.2017 - 11.2018
Medicare Reconciliation Specialist
Emblem Health
07.2012 - 07.2016
No Degree - Liberal Arts And General Studies
Queensborough Community College
High School Diploma -
Martin Van Buren