Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Alcime Tashana

Alcime Tashana

Miami,FL

Summary

Dedicated and detail-oriented, excellent customer service skills, 4 years of experience providing care and support. Seeking to contribute exceptional organizational skills, excellent communication abilities, and a strong work ethic to your team

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Valcourt Behavioral Health
Miami , FL
08.2023 - 02.2024
  • Greeted and checked in patients, updating patient information in computer system. Verified insurance coverage for appointments and collected co-payments as required. Protected patients by observing strict HIPAA guidelines.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers. Answered incoming calls, responding to inquiries from patients and other medical offices. Called patients to confirm scheduled appointments and obtain additional details. Took messages from patients and promptly relayed to appropriate staff. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly. Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Delivered high-quality administrative and customer service to sustain patient and work flows.

Nurse Aide

SANTA FE SENIOR LIVING
09.2022 - 05.2023
  • Providing compassionate and personalized care to clients, and assisting with activities of daily living, medication reminders and administered medication under the supervision of healthcare. Assisted clients with personal hygiene, grooming, dressing, promoting dignity and independence. Assisted with light housekeeping to maintain a clean and comfortable of environment for clients. Offered support and companionship by engaging with my patients in meaningful conversation, socialization activities. Assisted with meal planning and preparation, ensuring nutritional needs were met according to dietary requirements
  • Supported client with mobility needs, utilizing proper lifting and transfer techniques to ensure safety. Accompanied clients to medical appointments, grocery shopping, providing transportations and advocating for their needs
  • Monitored clients physical and emotional well-being, promptly reporting any changes to healthcare professionals or family members.

CAREGIVER/ COMFORT KEEPERS

06.2021 - 01.2022
  • Providing compassionate and personalized care to clients, and assisting with activities of daily living, medication reminders and administered medication under the supervision of healthcare
  • Assisted with meal planning and preparation, ensuring nutritional needs were met according to dietary requirements
  • Assisted clients with personal hygiene, grooming, dressing, promoting dignity and independence
  • Supported client with mobility needs, utilizing proper lifting and transfer techniques to ensure safety
  • Offered support and companionship by engaging with my patients in meaningful conversation, socialization activities
  • Assisted with light housekeeping to maintain a clean and comfortable of environment for clients
  • Accompanied clients to medical appointments, grocery shopping, providing transportations and advocating for their needs
  • Monitored clients physical and emotional well-being, promptly reporting any changes to healthcare professionals or family members.

FRONT DESK OFFICE ASSISTANT/ FLORIDA GULF COAST UNIVERSITY

10.2020 - 09.2021
  • Managed front desk operations, including greeting visitors, answering phones, and directing inquiries to appropriate staff members
  • Assisted in scheduling and coordinating meetings, conferences for executive team members
  • Maintained and organized office records, files to ensure efficient retrieval of information
  • Prepared and edited correspondence, reports combine presentation using MS Office Suite
  • Monitored and restocked office supplies, ensuring smooth office operations and minimizing descriptions.

RESERVATIONIST

Chops City Grill
02.2020 - 06.2021
  • Managed all aspects of the reservation process, including reservations, modifying, and canceling restaurant reservations for guess via phone and online software for six restaurants simultaneously
  • Maintained accurate records of, payment details, and special request, ensuring efficient guest service
  • Responded promptly and courteously to inquiries, providing accurate information about seating availability, and menu options
  • Handled patrons' concerns professionally, resolving issues to ensure a positive experience.

Education

B.A. BIOLOGY -

FLORIDA INTERNATIONAL UNIVERSITY

Skills

  • Strong analytical skills
  • Basic Life Support
  • Home Health Aid
  • Excellent verbal and written communication skills
  • Customer service oriented with the ability to properly handle different demand in a poised and professional manner
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
  • Attention to detail and accuracy in data management
  • Problem-solving and conflict resolution skills
  • Ability to multitask, prioritize tasks and meet deadlines effectively
  • Knowledge of office equipment and technology
  • Multilingual: English, French Haitian Creole, Beginner Level Spanish Learner
  • Medical Terminology
  • Medical Charting
  • Insurance Verification
  • HIPAA Compliance
  • Payment Collection
  • Appointment Scheduling
  • Proficient in [Microsoft]

Certification

  • Home Health Aid
  • Phlebotomy
  • CPR/ First Aid

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Medical Receptionist

Valcourt Behavioral Health
08.2023 - 02.2024

Nurse Aide

SANTA FE SENIOR LIVING
09.2022 - 05.2023

CAREGIVER/ COMFORT KEEPERS

06.2021 - 01.2022

FRONT DESK OFFICE ASSISTANT/ FLORIDA GULF COAST UNIVERSITY

10.2020 - 09.2021

RESERVATIONIST

Chops City Grill
02.2020 - 06.2021

B.A. BIOLOGY -

FLORIDA INTERNATIONAL UNIVERSITY

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Alcime Tashana