Alcinda Mabaso
Glendale,USA
Summary
Distinguished customer engagement skills. Exceptional listening and communication skills with demanding customers. Essential worker during pandemic evidencing consistent empathy and optimism in alleviating customer fears and concerns. Influential team trainer and mentor with strong collaborative interpersonal skills, empowering and inspiring new team members to execute required function. Dependable team member with strong work ethic and commitment to team and corporate goals. Effectively managed the overall daily operation of a retail pharmacy and execution of weekly goals.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Store Manager
Goodwill Of Central And Northern Arizona
01.2024 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Walgreens
01.2022 - 12.2023
- Responsible for overseeing the daily operation of the store front end and pharmacy operation
- Improve store sales through proper merchandising and protection of store assets, the selection, training and development of team members while modeling and delivering a distinctive and delightful customer and patient experience
- Analyze financial performance data and develop action plan to increase sales and control costs
- Assign daily operational improve store sales through proper merchandising and protection of store assets, the selection, training and development of team members
- Implement company policy and procedure and monitoring team member performance, development and customer reviews
Flight Attendant
South African Airways
11.2012 - 11.2018
- Provided consistent hospitality and customer service to all passengers, including business and first class passengers
- Remained attentive and vigilant to passenger needs and safety throughout the flight
- Communicated effectively and diplomatically with passengers and relayed communication from the flight deck to both passengers and cabin crew in a professional and personable manner
- Managed and coached junior crew members during flights
- Assisted passengers and instructed on passengers’ safety
Banquet Staff, Waitress
Killington Grand Hotel
04.2012 - 09.2012
- Performed pre and post banquet shift side work
- Worked as part of a team to provide a consistently high level of service in areas such as meeting set ups and all other functions
- Conversed with guests and answered guest questions regarding food and beverages being served
- Maintained a clean workspace and dining room area
Education
Diploma - travel and tourism
Varsity College
11.2003
Skills
- Store operations oversight
- Operational budgeting
- Promotional planning
- Personnel development
- Team leadership
- Delegating work
- Performance reviews
- Operations
- Employee retention strategies
- Budgeting and cost control
- Loss prevention procedures
- Policies and procedures
Recognition And Awards
- Received positive feedback from customer surveys.
- Improved store sales and recognition from District Manager
Timeline
Store Manager
Goodwill Of Central And Northern Arizona
01.2024 - Current
Store Manager
Walgreens
01.2022 - 12.2023
Flight Attendant
South African Airways
11.2012 - 11.2018
Banquet Staff, Waitress
Killington Grand Hotel
04.2012 - 09.2012
Diploma - travel and tourism
Varsity College
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