Summary
Overview
Work History
Education
Skills
Timeline
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Alda Spencer

Columbus,GA

Summary

Results-driven Quality Control Inspector with expertise in visual inspections and quality management at DaeChang Seats. Proven track record in reducing product rejection rates and enhancing safety protocols. Skilled in training and mentorship, fostering team development while ensuring compliance with industry standards. Committed to continuous improvement and delivering exceptional quality outcomes.

Overview

15
15
years of professional experience

Work History

Quality Control Inspector

DaeChang Seats
07.2021 - Current
  • Conducted visual inspections to identify defects in products.
  • Learned to operate quality control tools and equipment effectively.
  • Recorded findings accurately to support quality assurance processes.
  • Participated in training sessions to understand quality control protocols.
  • Supported senior inspectors in analyzing product samples for quality assessment.
  • Adapted quickly to changing priorities within fast-paced production environments.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues .
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.

Inspector Team Leader

PathTec
06.2016 - 12.2020
  • Led inspection team to ensure compliance with safety and quality standards.
  • Developed training materials for new inspectors, enhancing onboarding efficiency.
  • Conducted regular audits of processes to identify improvement opportunities.
  • Collaborated with cross-functional teams to resolve quality issues promptly.
  • Implemented standardized inspection procedures, increasing consistency in evaluations.
  • Mentored junior inspectors, fostering skill development and confidence in duties.
  • Coordinated communication between departments to streamline workflow and reporting.
  • Reviewed inspection data to identify trends, enabling continuous improvement within the department.

Customer Service Representative

S and S Supply
02.2010 - 06.2016
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
  • Trained new team members on service protocols and system navigation.
  • Managed account updates and billing inquiries using CRM software.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Analyzed customer feedback to identify areas for improvement in service quality.
  • Developed training materials to streamline onboarding process for new representatives.
  • Led initiatives to implement new customer service technologies, improving response times.
  • Mentored junior staff, fostering a culture of continuous improvement and excellence in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma - Diploma

Columbus High School
Columbus, GA

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Materials testing
  • Packaging inspection
  • Quality management
  • Safety procedures
  • Measurement techniques
  • Training and mentorship
  • Surface inspection
  • Recordkeeping
  • Equipment calibration
  • Safety protocols
  • Test equipment operation
  • Report generation
  • Employee supervision
  • Quality processes
  • Inspections and reviews
  • Inspection documentation

Timeline

Quality Control Inspector

DaeChang Seats
07.2021 - Current

Inspector Team Leader

PathTec
06.2016 - 12.2020

Customer Service Representative

S and S Supply
02.2010 - 06.2016

High School Diploma - Diploma

Columbus High School

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Alda Spencer