Aldahir Zacarias
Bedminster
Summary
Teller Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong work ethic, motivated, flexible schedule and team player.
Overview
5
5
years of professional experience
Work History
Teller Manager
TD Bank
03.2022 - Current
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Trained new employees in cash handling procedures, bank policies and product knowledge to promote compliance with established standards.
- Conducted financial due diligence on potential investments and acquisitions.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
Universal Banker
Investors Bank
01.2020 - 03.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
Teller
Wells Fargo
08.2018 - 01.2020
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Adhered to strict safe deposit box operations and guidelines.
- Processed on average 20+ customer transactions per hour during peak periods.
- Assumed a leadership role in the absence of the supervisor and maintained the bank's normal operations and procedures.
- Maintained a positive and friendly attitude while helping customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Hunterdon Central Regional High School
Skills
- Microsoft Windows
- Microsoft Excel
- Financial Reporting and Analysis
- Customer Service
- Audit Examination
- Negotiation
- Team Cooperation
- Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Guarani
Professional Working
Timeline
Teller Manager
TD Bank
03.2022 - Current
Universal Banker
Investors Bank
01.2020 - 03.2022
Teller
Wells Fargo
08.2018 - 01.2020
Hunterdon Central Regional High School
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