Alden Brennan
Syracuse,NY
Summary
Dynamic security professional with extensive experience at St. Josephs Hospital Health Center, excelling in incident reporting and CCTV surveillance. Proven ability to build relationships and manage staff effectively, enhancing safety protocols and reducing incidents. Recognized for quick decision-making during emergencies, ensuring a secure environment for all stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
St. Josephs Hospital Health Center
08.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored CCTV ensuring Patient and Visitor safety.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed post assignments for officers on shift
Public Safety Officer /Public Safety Dispatcher
Summit Security Services / Allied Universal Security Services
02.2020 - 08.2021
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to University Police for further investigation.
- Answered emergency calls for assistance from hospital staff and patients.
- Conducted detailed reports for University Police Staff Assistants after staff assists on campus.
Operations Manager, Security
Allied Universal Security Services
07.2019 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Processed 12000 hours of weekly payroll for 340 hourly employees, spanning across 80 Sites varying from the Southern Tier, Central New York, and North Country.
Area Supervisor
US Security Associates / Allied Universal Security Services
06.2015 - 07.2019
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company, and client policies and procedures, maintaining consistency across all locations.
- Conducted client meetings to resolve complaints and concerns and ensure that they received the highest quality service.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Processed payroll for 710 hours of weekly pay for 26 officer's employed at multiple campuses.
- Oversaw the operations of 6 sites in the Broome County.
- Specialized in Customer Service Security, Student Housing Concierge Security, and industrial security.
Lead Security Officer
US Security Associates
08.2014 - 06.2015
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems on the Off Campus Student Housing Complex.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Documented student concerns and followed up with students after confrontations.
- Served as a liaison between residents and property management staff to address concerns promptly, improving overall satisfaction ratings.
Security Officer
US Security Associates
12.2013 - 08.2014
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Career Break
Personal Sabbatical
03.2013 - 12.2013
- Took a Temporary Career break from the Security Industry to further better myself in my personal interests in Art, and Military History.
Security Officer
Securitas Security Services USA
10.2012 - 03.2013
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored facility for hazardous chemical leaks by properly patrolling, and communicating to Site Manager, and Client managers.
- Created employee ID Badges in the event they were lost, and for new employees hired on at the client site.
Construction Assistant
Triple Cities Plumbing, Heating and Excavation
09.2012 - 10.2012
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Studied plans for each job to gain understanding of materials, tools and work required.
- Assisted in performing quality control checks on completed work, ensuring that projects met or exceeded clients'' expectations and industry standards.
Warehouse Employee
Amrex Chemical Co. Inc.
04.2009 - 09.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.
- Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 200 pounds.
- Utilized specialized equipment, such as forklifts and drum handling devices, to safely transfer chemicals from storage facilities to vehicles or containers for transport.
- Supported facility maintenance efforts, ensuring all equipment remained in excellent working condition for efficient chemical processing operations.
- Received incoming products and supplies and verified items on receiving schedule against bill of lading.
- Actively contributed to team meetings discussing strategies for improving overall trucking operations within the company.
Education
Art
Harpursville Central High School
Harpursville, NY06-2007
Skills
- Incident reporting
- Security guard license
- CCTV surveillance
- Detail-oriented
- Access control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Staff management
Certification
- Mandated Reporter Training Certification from the New York State Office of Children and Family Services - August 11th, 2024
- FEMA IS-100 Certificate - July 9th, 2025
Timeline
Security Officer
St. Josephs Hospital Health Center
08.2021 - Current
Public Safety Officer /Public Safety Dispatcher
Summit Security Services / Allied Universal Security Services
02.2020 - 08.2021
Operations Manager, Security
Allied Universal Security Services
07.2019 - 02.2021
Area Supervisor
US Security Associates / Allied Universal Security Services
06.2015 - 07.2019
Lead Security Officer
US Security Associates
08.2014 - 06.2015
Security Officer
US Security Associates
12.2013 - 08.2014
Career Break
Personal Sabbatical
03.2013 - 12.2013
Security Officer
Securitas Security Services USA
10.2012 - 03.2013
Construction Assistant
Triple Cities Plumbing, Heating and Excavation
09.2012 - 10.2012
Warehouse Employee
Amrex Chemical Co. Inc.
04.2009 - 09.2012
Art
Harpursville Central High School
Similar Profiles
Angela DyerAngela Dyer
Customer Service Representative at St Josephs Hospital Health CenterCustomer Service Representative at St Josephs Hospital Health Center
Belinda TambascoBelinda Tambasco
Psychiatric Charge Registered Nurse at St. Joseph's Hospital Health CenterPsychiatric Charge Registered Nurse at St. Joseph's Hospital Health Center
Harmony Quinones, RNHarmony Quinones, RN
NICU Registered Nurse at Crouse HospitalNICU Registered Nurse at Crouse Hospital
Cynthia SanchezCynthia Sanchez
Patient Care Technician at St. Joseph's HealthPatient Care Technician at St. Joseph's Health
Jonathon MannJonathon Mann
Business Owner at STMN Transportation LLCBusiness Owner at STMN Transportation LLC