Bryce Smith
Pittsburgh,PA
Summary
Dynamic Application Support Analyst with proven expertise at BNY in monitoring system performance and resolving complex issues. Skilled in log analysis and incident management, I excel in collaboration and creative problem-solving, enhancing operational resilience and service stability. Successfully contributed to disaster recovery planning and technical documentation, ensuring seamless application functionality.
Overview
11
11
years of professional experience
Work History
Application Support Analyst - Production Services
BNY
Pittsburgh, PA
06.2024 - Current
- Monitor and maintain the health of Production and QA ESP / Mainframe and Control-M schedules.
- Troubleshoot application errors by reviewing log files and system configuration settings and conducting root cause analysis, and restoring normal function.
- Monitor system performance metrics to identify potential problems before they occur.
- Collaborate with other teams such as network engineering, application teams, and database administration to escalate and troubleshoot complex issues.
- Handle user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Manage and resolve ServiceNow incident tickets, Moogsoft Alerts, and Change Management requests ensuring timely issue resolution and minimal service disruption.
- Perform routine health checks, validations, and diagnostics post-incident or system changes to ensure service stability.
- Create and maintain detailed technical support documentation, including troubleshooting guides and knowledge base articles.
- Participate in disaster recovery (DR) testing exercises by executing detailed validation procedures, identifying potential vulnerabilities, and contributing to actionable remediation plans to enhance system resilience.
Full-Stack Developer - Investment Management Technology Risk
BNY
Pittsburgh, PA
01.2024 - 06.2024
- Contributed directly to developing UI for tracking operational risk events in relevant LOBs.
- Wrote stored procedures for application mapping, allowing teams to analyze business risk in internal applications.
Store Associate
ALDI USA
Pittsburgh, PA
06.2022 - 02.2024
- Delivered exceptional customer service by assisting shoppers throughout their experience.
- Supported team efforts through effective collaboration and communication.
Shift Supervisor
STARBUCKS
Pittsburgh, PA
08.2014 - 06.2021
- Managed team through effective delegation, ensuring smooth daily workflows.
- Coordinated various tasks related to inventory, ordering, cafe maintenance, and high customer satisfaction.
Education
Certificate - Application Development
YEAR UP PROFESSIONAL DEVELOPMENT PROGRAM
Pittsburgh, PA07.2024
Associate's Degree - Multi/Interdisciplinary Studies (Focus Software Development)
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
Pittsburgh, PA04.2022
Some College (No Degree) - Computer Science, Philosophy, Psychology
UNIVERSITY OF PITTSBURGH
Pittsburgh, PASkills
- MS Office, Outlook, Teams
- HTML5
- Bootstrap
- JavaScript
- Java
- Python
- SQL
- CSS
- C
- GIT
- REST APIs
- Moogsoft
- AppDynamics
- AppEngine
- Cloudprober
- ESP Workload Automation / Mainframe
- Control-M
- 1DESK Failover Automation
- Splunk
- ServiceNow
- Power Automate & Process Automation
- Full-Stack Software / Application Development
- Object-Oriented Programming
- Scrum & Agile Methodologies
- Deductive Reasoning & Critical Thinking
- Creative Problem-Solving
- Incident Management, Response, & Resolution
- Incident Ticket Maintenance
- Technical Support
- Application & Job Monitoring
- System Monitoring & Analysis
- Task Delegation
- Adaptability & Multitasking
- Data Analysis
- Maintaining Technical Documentation
- Change Management
- Workflow Improvement
- Software Debugging & Log Analysis
- Quality Assurance & Production Support
- Disaster Recovery
- Interpersonal Skills, Collaboration, & Communication
Timeline
Application Support Analyst - Production Services
BNY
06.2024 - Current
Full-Stack Developer - Investment Management Technology Risk
BNY
01.2024 - 06.2024
Store Associate
ALDI USA
06.2022 - 02.2024
Shift Supervisor
STARBUCKS
08.2014 - 06.2021
Certificate - Application Development
YEAR UP PROFESSIONAL DEVELOPMENT PROGRAM
Associate's Degree - Multi/Interdisciplinary Studies (Focus Software Development)
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
Some College (No Degree) - Computer Science, Philosophy, Psychology
UNIVERSITY OF PITTSBURGH
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