Alden Norman
Phoenix
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Rudy's Country Store and BBQ. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and problem-solving. Recognized for reliability and a strong work ethic, contributing to improved team productivity and operational efficiency.
Offering positive attitude and strong desire to learn and grow within hospitality industry. Brings ability to quickly adapt and understand importance of maintaining clean and organized dining area. Ready to use and develop multitasking and time management skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Cashier
Rudy's Country Store And BBQ
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Supervisor
KTR Chandler
04.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Chandler High School
Chandler05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
Timeline
Cashier
Rudy's Country Store And BBQ
10.2024 - Current
Supervisor
KTR Chandler
04.2023 - 04.2024
High School Diploma -
Chandler High School
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