Alden Okamura
Stockton,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Competent Sales Supervisor proactively assisting both sales management and associates with various tasks. Committed to driving success and helping to improve overall store revenues through dedication, hard work and a pleasant demeanor. Results-oriented Sales Supervisor talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Epic Energy
10.2021 - Current
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Monitored daily sales performance and provided feedback to each team member.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Boosted sales by implementing effective training programs for new and existing employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Life Insurance Agent
Family First Life
10.2021 - Current
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Finalized sales and collected necessary deposits.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Collected premiums on or before effective date of coverage.
- Promoted products and services using upselling and other sales strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
Store Manager
Eclipse Eyewear
07.2019 - 09.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed and implemented successful staff incentive programs to motivate employees.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Arts - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI05.2007
Skills
- Employee Coaching
- Management Support
- Client acquisition
- Public Speaking
- Sales strategy development
- Effective selling techniques
- Cold-calling
- Lead Generation
- Pipeline Management
- Order Management
- Customer Retention
- Sales Presentations
Certification
Life/Health Insurance License and Home Improvement Sales person License.
Timeline
Sales Supervisor
Epic Energy
10.2021 - Current
Life Insurance Agent
Family First Life
10.2021 - Current
Store Manager
Eclipse Eyewear
07.2019 - 09.2021
Associate of Arts - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
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