Alden Parks
Midvale,UT
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
5
5
years of professional experience
Work History
Sales Lead
Vans
11.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Barista
Target
05.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
QUALIFIER
Apollo Heath
06.2021 - 03.2022
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Maintained compliance with FIIPAA protocols to safeguard patient privacy
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Exceeded customer satisfaction by finding creative solutions to problems
- Maintained and recorded customer information in database
- Worked well with automatic computer dialing and proprietary software to manage daily call loads
- Resolved customer complaints by escalating calls to proper department
- Asked customers questions to understand needs and requirements.
STIRS
Stirs
03.2021 - 06.2021
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Resolved customer problems by investigating issues, answering questions and building rapport.
SHIFT LEAD
Fiiz Drinks
03.2019 - 06.2021
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Upheld company standards and compliance requirements for operations and cleanliness
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Education
Some College (No Degree) - Psychology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Hillcrest High School
Midvale, UT01.2021
Skills
- Time management
- Active listening
- Customer assistance
- Troubleshooting
- Microsoft Office
- Flexible
- Friendly, positive attitude
- Work ethic
- Communication
- People skills
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
Certifications
HIPPA Training-2021
Timeline
Sales Lead
Vans
11.2022 - Current
Barista
Target
05.2022 - 11.2022
QUALIFIER
Apollo Heath
06.2021 - 03.2022
STIRS
Stirs
03.2021 - 06.2021
SHIFT LEAD
Fiiz Drinks
03.2019 - 06.2021
Some College (No Degree) - Psychology
Salt Lake Community College
High School Diploma -
Hillcrest High School