Aldijana Huzejrovic

• Lead and oversee the employee onboarding process, ensuring compliance with state and federal regulations while delivering a positive new hire experience.
• Coordinate weekly New Employee Corporate Orientation sessions, including generating and distributing reports in accordance with company guidelines.
• Manage completion and verification of new hire I-9 forms, ensuring legal compliance.
• Ensure all background checks are finalized prior to employee start dates; oversee annual background check audits and interpret results in line with company policy.
• Post job openings on internal and external career sites to support talent acquisition efforts.
• Collect and process pre-hire forms, including state-specific tax documents.
• Collaborate with payroll to process referral bonuses, sign-on bonuses, and candidate interview reimbursements accurately and on time.
• Provide onboarding support by guiding new hires through HR systems, including Oracle and ADP.
• Resolve HR-related inquiries and cases via ServiceNow, delivering prompt and effective support.

• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Trained staff and users to work with computer systems and programs.

• Conducted post-migration reviews to evaluate success of the project against predefined criteria.

• Prepared training materials and presentations.

• Created tests, exercises, and role-plays for courses to verify competency.

• Developed and maintained procedural documents.

• Reviewed existing procedures to identify areas of improvement.

• Liaison for the department for internal inquiries and projects.

• Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.

• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
• Handled escalated calls from other representatives in a timely fashion.
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Reviewed new hire calls and assisted with coaching to further service excellence.
• Mentored junior team members, enabling them to excel in their roles and contribute positively to the overall success of the team.
• Investigated and resolved customer inquiries and complaints quickly.

• Actively contributed in team meetings by sharing customer insights and helping develop effective solutions to recurring issues.
• Navigated multiple software platforms simultaneously to deliver accurate and efficient support.
• Handled high call volumes while maintaining a strong focus on customer satisfaction and service quality.
• Improved customer satisfaction scores by resolving inquiries and issues promptly and effectively.
• Collaborated with cross-functional teams to ensure seamless customer support throughout the service journey.
• Maintained thorough and accurate documentation of customer interactions for future reference and quality assurance.
• Consistently met call performance targets, including service levels, handle time, and productivity benchmarks.