Aldin Medunjanin
North Bergen,New Jersey
Summary
Organized and motivated Employee Committed. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and in various environments. Seeking opportunities to expand skills while facilitating company growth. Desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Head Concierge
Related Companies
Manhattan, NY
04.2017 - Current
- Conducted regular inspections of facilities to ensure quality standards are met.
- Transmitted information or documents to Owners through email, mailings or .
- Monitored budgets for purchasing supplies and equipment necessary for concierge services.
- Arranged for tours on site when asked by company and brokers, setting accommodations, transportation, equipment and medical personnel availability.
- Actively participated in brainstorming sessions to develop new ideas for enhancing guest experience.
- Coordinated the daily operations of the concierge desk.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured that all requests were handled in a timely manner.
- Spoke with Owners to make conversation, answer questions or to respond to complaints.
- Explained how TV remote in the IMAX theater, heating/cooling thermostat, WiFi access and Robotic garage operate.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
- Provided assistance during special events such as conferences or parties, controlling access points and monitoring guests' behavior.
- Maintained high levels of alertness throughout shifts.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Performed administrative tasks such as scheduling appointments, preparing documents, answering phones, and filing paperwork.
- Resolved disputes between tenants in an efficient manner while adhering to legal guidelines.
- Coordinated with vendors to provide timely repairs or replacements of damaged equipment or materials in rental units.
- Compiled reports on all maintenance activities and submitted them to the Resident Manager for review.
Education
Some College (No Degree) - Accounting And Finance
Queens Boro Community College
Queens, NYSkills
- Strong Leadership
- Local Area Knowledge
- Guest Relations Expertise
- Property Management
- Customer Service
- Personal Assistance
- Reservation Management
- Reservation Coordination
- Celebrity Guest Support
- Amenities Information
- Training and Mentoring
- Clear Communication
Languages
English
Full Professional
Bosnian
Full Professional
Croatian
Full Professional
References
References available upon request.
Timeline
Head Concierge
Related Companies
04.2017 - Current
Some College (No Degree) - Accounting And Finance
Queens Boro Community College
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