Aldina Muharemovic
Redwood City,CA
Summary
Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Manager
Spieker Companies Inc
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Manager
Eden Housing Inc
09.2018 - 12.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured timely and accurate re-certifications, both interim and annual
- Assisted with TCAC reviews
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property
Personal Account Advisor
Provident Credit Union
01.2018 - 08.2018
- Streamlined account management processes for improved efficiency and productivity.
- Developed strong relationships with clients, maintaining consistent communication to build trust and loyalty.
- Provided personalized financial advice, tailoring recommendations to each client''s unique needs and goals.
- Assisted customers in opening new accounts, ensuring seamless transitions and positive experiences.
- Managed high-pressure situations calmly and professionally, effectively handling client complaints or escalated issues.
Education
High School Diploma -
Waterloo West High School
Waterloo, IAAssociates - Business Administration
College of Alameda
Alameda, CA12.2020
Bachelor’s - Business Administration with Marketing Concentration
San Francisco State University
San Francisco, CA05.2024
Skills
- Community engagement
- Experience with TCAC properties
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Staff training
- Vendor management
- Leasing and sales
- Conflict handling
- Online advertising
- Payment processing
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Project management
- Decision-making
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
- Property Management 101 Certificate
- ALICE Active Shooter Training
- Diversity & Inclusion Certificate
- Real Estate Salesperson License -CA
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Community Manager
Spieker Companies Inc
01.2020 - Current
Assistant Manager
Eden Housing Inc
09.2018 - 12.2019
Personal Account Advisor
Provident Credit Union
01.2018 - 08.2018
High School Diploma -
Waterloo West High School
Associates - Business Administration
College of Alameda
Bachelor’s - Business Administration with Marketing Concentration
San Francisco State University
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