Adriana Brahaj
Queens,NY
Summary
Dynamic leader with proven expertise in staff training and conflict resolution, honed at Kukesi resort. Skilled in cash register operation and customer assistance, I excel in optimizing team performance and enhancing customer satisfaction. My strategic approach has significantly increased brand loyalty, demonstrating a commitment to excellence and a confident grasp of both hard and soft skills.
Overview
4
4
years of professional experience
Work History
Cashier
Food Store
Astoria, NY
11.2022 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Manager
Kukesi resort
Pogradec
06.2019 - 10.2022
- Recruited and trained new employees to meet job requirements.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
LaGuardia Community College
Long Island City, NY11-2025
Skills
- Cash register operation
- Payment processing
- Staff mentoring
- Multitasking and organization
- Conflict resolution
- Patience and empathy
- Cash handling and management
- Customer assistance
- Time management skills
- Staff training
Languages
English
Professional
Albanian
Professional
Timeline
Cashier
Food Store
11.2022 - 08.2023
Manager
Kukesi resort
06.2019 - 10.2022
High School Diploma -
LaGuardia Community College
Similar Profiles
Ruchi DadreeRuchi Dadree
Food Service Supervisor at Food StoreFood Service Supervisor at Food Store
Heyi ChenHeyi Chen
Cashier Team Lead at Food StoreCashier Team Lead at Food Store
Ehsan Ahmad AlrwidiEhsan Ahmad Alrwidi
Food Retailer/Marketing Representative at food storeFood Retailer/Marketing Representative at food store