Vianney HOLGUIN
Fort Worth,TX
Summary
Highly experienced with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Caregiver
Care One
8350 S. Stemmons Hwy
11.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Scheduled daily and weekly care hours for client caseload.
- Recorded status and duties completed in logbooks for management.
Customer Care Agent
AT&T
4700 Alliance Gateway
10.2013 - 06.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
Customer Service Lead
MasTec Network Solutions
Coppell, TX
08.2011 - 09.2013
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service Representative
Wells Fargo
Westlake, TX
01.2010 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Texas Imaging And Diagnostic Center
Grapevine, TX
10.2005 - 10.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Diploma -
Northwest High School
Justin, TX05.2006
Skills
- Developing Client Trust
- Deliver Exceptional Care
- Problem Identification
- Laptop and Tablet Operation
- Positive Reinforcement Methods
- Communication Assistance
- Client Records Management
- Verbal and Written Communication Skills
- Client Transportation
- Medication and Appointment Reminders
- Multitasking and Organization
- Medical Office Administration
- Email Correspondence
- Customer Support
- Online Communication
- Microsoft Windows and Office
Languages
Spanish
Full Professional
Timeline
Caregiver
Care One
11.2019 - Current
Customer Care Agent
AT&T
10.2013 - 06.2014
Customer Service Lead
MasTec Network Solutions
08.2011 - 09.2013
Customer Service Representative
Wells Fargo
01.2010 - 09.2010
Front Desk Receptionist
Texas Imaging And Diagnostic Center
10.2005 - 10.2007
Diploma -
Northwest High School