ALDO CASTILLO
Buda,TX
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in sabre .
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Prospect Air Service
3600 PRESIDENTIAL AUSTIN, TX
08.2023 - 12.2024
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided training and guidance to team members on operational procedures and best practices.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Passenger Service Agent
Swissport USA
10000 W.CHICAGO , IL
01.2021 - 08.2023
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Provided clients with assistance in preparing required travel documents and forms.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Built and maintained productive relationships with employees.
- Checked in passengers, assigned seats, and issued boarding passes.
- Collected baggage charges and accepted baggage for check-in.
Shuttle Driver
THE ROSE HOTEL BY HILTON
5200 PEARL ST ROSEMONT, IL
06.2019 - 12.2020
- Inspected vehicle and personally handled routine upkeep.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
Education
High School Diploma -
C.B TIS 76
62743 CUAUTLA MOR08-2009
Skills
- Customer Service
- Report Preparation
- sabre management
- airport code
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Supervisor of Operations
Prospect Air Service
08.2023 - 12.2024
Passenger Service Agent
Swissport USA
01.2021 - 08.2023
Shuttle Driver
THE ROSE HOTEL BY HILTON
06.2019 - 12.2020
High School Diploma -
C.B TIS 76