Aldo Garcia
El Monte,CA
Summary
Growth Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Growth Product Specialist/QA Analyst
ServiceTitan
03.2020 - 06.2023
- Q1/2 '23 - 28 projects completed activating over 3 million in Annual Recurring Revenue
- Handled countless escalations and managed to direct timelines in an enterprise B2B setting
- Executed implementation and post-live account continuity efforts such as bug triage, troubleshooting, and account audits
- Efficiently use Jira, Knowledge Base, and Confluence to analyze and solve daily customer roadblocks
- Continually expanded knowledge Phones Pro, Email/Direct Mail Marketing Pro, and Accounting product line.
- Researched product's technical specifications and accurately communicated information
Registered Representative
New York Life
04.2018 - 03.2020
- Developed a coordinated protection plan by analyzing and quoting rates for the immediate coverage action and long-term strategy implementation
- Established retirement and financial planning for small business owners and employees
- Interviewed clients to better understand financial positions and assets ready for investment.
- Used Salesforce to build a client base and execute daily tasks to establish organization and communication
- Identified potential new sources for business through cold calling approximately 80 leads per day.
Merchandise Operations Manager
Legends Hospitality
04.2016 - 04.2018
- Supervised field/arena stores and stands during Los Angeles Angels, Los Angeles Rams and UFC events
- Managed a staff of up to 25 people at each sporting event
- Interacted with customers to obtain feedback and drive satisfaction
- Negotiated pricing with vendors to achieve maximum profitability
- Implemented policy, planning, and strategy to increase sales 27% over the prior fiscal year
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Education
Political Science
Arizona State University
Tempe, AZ05.2015
Data Analytics
University of Southern California
Los Angeles, CA07.2020
Skills
- Technologies: Advanced Excel, Python, JavaScript HTML/CSS, SQL, API Interactions, QuickBooks, Google My Business, Yext, ETL Processes, Tableau, Git/GitHub
- Product Support
- Client Retention
- Growth Strategies
- Database Management
Languages
English
Spanish
Timeline
Growth Product Specialist/QA Analyst
ServiceTitan
03.2020 - 06.2023
Registered Representative
New York Life
04.2018 - 03.2020
Merchandise Operations Manager
Legends Hospitality
04.2016 - 04.2018
Political Science
Arizona State University
Data Analytics
University of Southern California
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