Aldo Hernandez
San Luis,Arizona
Summary
Dedicated professional with a passion for serving the community. Highly skilled in customer service, multitasking, organization and communication. Possess exceptional interpersonal and problem-solving abilities, which allows a unique perspective and valuable insights to any team. Thrives in fast-paced environments and confidently collaborates with cross functional teams to improve team success.
Overview
13
13
years of professional experience
Work History
Select Service Advisor
FISERV
08.2022 - 08.2023
- Identified processing issues and interchange qualification, chargebacks, billing, and funding investigations
- Reviewed statements, fees, facilitated PCI compliance, answered product questions, provided troubleshooting assistance for terminal products
- Assisted customers on how to utilize products and services to optimize their business operations and achieve maximum efficiency.
Agent
Progressive Insurance
05.2021 - 05.2022
- Responsible for customer inquiries regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Extensive knowledge of Progressive products and services to our customers to ensure appropriate insurance coverage
- Performed risk assessments of potential policyholders to determine their eligibility for coverage.
Customer Service Specialist
AT&T
12.2018 - 03.2021
- Assisted customers with service questions, billing issues, and basic technical support
- Performed supervisor duties answering agent calls, applying features to accounts and resolving billing issues
- Created training materials for incoming agents and forms to track progress for end of month goals.
Education
High School Diploma -
Freno High School
Fresno, CASkills
- Excellent Customer Service
- Bilingual(English Spanish)
- Leadership
- Effective Communication
- Computer Literacy
- Account Management
- Risk Assessment
- Problem Solving
- Attention to Detail
- Remote Work
Accomplishments
3 time Pinnacle Platinum winner at AT&T
Education Certifications
- AT&T, Pinnacle Award Recipient for Leadership and Performance-3Quarters
- Fresno High School, High School Diploma, Fresno, CA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Select Service Advisor
FISERV
08.2022 - 08.2023
Agent
Progressive Insurance
05.2021 - 05.2022
Customer Service Specialist
AT&T
12.2018 - 03.2021
High School Diploma -
Freno High School