Aldo Lopex
Sahuarita,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during successful career.
Seeking and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, conflict resolution, and works well with minimal supervision.
Overview
23
23
years of professional experience
Work History
Owner and Master Barber
Sergeant's Barbershop
03.2001 - Current
- Promote business with effective sales and marketing strategies.
- Keep business compliant with local and state governing boards.
- Manage business customer service, respond to requests and concerns promptly.
- Devise marketing and sales strategies to maximize business success.
- Consult with clients to assess personal style preferences and unique needs.
- Maintain master calendar of appointments.
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Monitor inventory and availability of supplies, tools and products
- Consistently receive positive performance reviews from guests.
Sergeant
Pima County Sheriff's Department
04.2000 - 04.2020
- Gave official testimony in grand jury, administrative and open court hearings.
- Received, analyzed and responded to less complex allegations of misconduct.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Conducted confidential investigations of potential insurance law violations.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Managed and directed priority and non-priority calls averaging 60 calls day.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated fifteen employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members of fifteen.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated fifteen employee performances and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Public Management
Northern Arizona University
Flagstaff, AZ12.2011
Skills
- Operational Efficiency
- Personal Sales
- Great Active Listening Skills
- Advanced Communication Skills
- Product Knowledge
- Client Scheduling
- Outstanding Client Retention
- Regulatory and Safety Compliance
- Outstanding Customer Service
- Networking Expertise
Timeline
Owner and Master Barber
Sergeant's Barbershop
03.2001 - Current
Sergeant
Pima County Sheriff's Department
04.2000 - 04.2020
Bachelor of Science - Public Management
Northern Arizona University