Aldo Mondragon
Concord,CA
Summary
Military-trained professional with hands-on experience as a 25B Information Technology Specialist, combining technical skill with strong situational awareness and sound judgment. Proven ability to stay composed under pressure, assess situations quickly, and take effective action when it matters most. Experienced in maintaining secure systems, troubleshooting issues, and operating in structured, high-responsibility environments. Brings a steady, professional presence with a focus on safety, accountability, and preventing problems before they happen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (25B)
U.S. Army Reserve
Vallejo, USA
10.2025 - Current
- Provided IT support for computer systems, networks, and communications equipment
- Diagnosed and resolved hardware/software issues to maintain operational readiness
- Configured workstations, managed user access, and supported system functionality
- Assisted with network troubleshooting and secure system operations
- Operated in high-discipline environments requiring accuracy, accountability, and teamwork
Glass Handler
ADM
Antioch, USA
08.2022 - Current
- Operate and manage multiple production machines, ensuring efficiency and quality output
- Demonstrate strong time management by meeting production deadlines and maintaining workflow consistency
- Troubleshoot basic equipment issues to minimize downtime and maintain operations
- Follow detailed procedures and safety protocols in a fast paced manufacturing environment
- Adapt quickly to new tasks and responsibilities across different areas of production
- Maintain accuracy, attention to detail, and accountability in all assigned tasks
Server/Busser/Food Runner
Capullo llc
Alameda, USA
08.2021 - 08.2022
- Provided excellent customer service in a high-volume restaurant environment
- Promoted to server based on performance, reliability, and communication skills
- Resolved customer concerns professionally, maintaining positive experiences
- Managed multiple tasks efficiently while maintaining accuracy and attention to detail
Grocery Associate
Las Montañas Supermarket
Concord, USA
08.2017 - 08.2020
- Delivered high quality customer service in a fast-paced retail environment
- Worked across meat, produce, and warehouse departments, supporting daily operations
- Managed inventory, received shipments, and ensured accurate cargo handling
- Took on leadership responsibilities, including overseeing grocery department operations
- Trained team members and maintained organization and workflow efficiency
Education
GED -
Loma Vista Adult Education Center
Concord, CA 05.2024 - 06.2024
Skills
- Technical troubleshooting support
- Equipment troubleshooting
- Desktop support
- Remote Support
- Landscaping
- Mobile devices
- Linux
- Renovation
- Stocking
- Sports
- Power tools
- Leadership
- Help desk
- Network troubleshooting
- Driving
- IT
- Windows Server administration
- Technical support
- Retail math
- Writing skills
- Technical documentation
- Manufacturing facility
- WAN
- Experience with children
- VLAN
- IT support
- TCP/IP
- Laptop (troubleshooting support)
- Warehouse management
- Software administration
- Active Directory management
- Mechanical knowledge
- Maintenance
- Analysis skills
- Computer hardware
- Project management
- Teaching
- Help desk support experience
- Virtualization
- DNS Management
- VPN
- Outside sales
- Bilingual
- Communication skills
- Server virtualization
- Hand tools
- Basic math
- Customer service
- Network infrastructure management
- 80211 (Wi-Fi)
- IT system monitoring
- Microsoft Office
- Vendor relationship building
- Software installation
- Network cabling
- Managing technical support teams
- Patient monitoring
- Store management
- Outdoor work
- English
- Hardware support
- Retail sales
- Restaurant Experience
- Negotiation
- MacOS
- VPN management
- DHCP
- Warehouse experience
- Contracts
- Heavy lifting
- Ethernet
- Network routing
- TCP
- Supervising experience
- Spanish
- Computer networking
- Windows
- Situational awareness and threat recognition
- Sound judgement and decision making under pressure
- Incident response and emergency handling
- Team coordination and independent work
- Reliability, accountability and attention to detail
- Experience operating in structured high responsibility enviornments
- Ability to stay composed in high stress or uncertain situations
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Full Professional
A1
Certification
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certificate, 08/01/22, Present
- California food handler card, 07/01/22, Present
- Driver's License
Timeline
Information Technology Specialist (25B)
U.S. Army Reserve
10.2025 - Current
GED -
Loma Vista Adult Education Center
05.2024 - 06.2024
Glass Handler
ADM
08.2022 - Current
Server/Busser/Food Runner
Capullo llc
08.2021 - 08.2022
Grocery Associate
Las Montañas Supermarket
08.2017 - 08.2020