Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aldo Torres

North Richland Hills,TX

Summary

Dynamic and dependable professional with a strong background in tool rental at The Home Depot Inc. Proven ability in effective communication and problem-solving, enhancing customer satisfaction and retention. Demonstrated technical aptitude through hands-on experience with rental tools, ensuring safety and maintenance excellence while supporting overall store success.

Efficient Tool Rental Associate possessing thorough knowledge of various tools and handheld equipment. Offering 8 years of experience providing direct service to customers and maintaining invoices and contracts. Committed to helping customers choose appropriate tools to complete projects.

Overview

10
10
years of professional experience

Work History

Tool Rental Associate

The Home Depot Inc
04.2017 - Current
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
  • Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
  • Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
  • Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Participated in ongoing training programs to further develop technical skills as well as product knowledge base within the industry.
  • Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
  • Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.

Sales Associate

Pet Supplies Plus
02.2015 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

Associate of Arts - Business

Tarrant County College
Fort Worth, TX

Skills

  • Dependability
  • Safety procedures
  • Product demonstration
  • Technical aptitude
  • Maintenance management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Effective communication
  • Customer service
  • Decision-making
  • Customer retention

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Tool Rental Associate

The Home Depot Inc
04.2017 - Current

Sales Associate

Pet Supplies Plus
02.2015 - 04.2017

Associate of Arts - Business

Tarrant County College

Similar Profiles

CREATE PROFILE
Aldo Torres