ALDO ZANOLETTI
Los Angeles,CA
Summary
CUSTOMER SERVICE PROFESSIONAL Objective Motivated Customer Service Professional dedicated to delivering exceptional service. Committed to achieve high levels of customer satisfaction and contributing to the success of the team and organization.
Overview
6
6
years of professional experience
Work History
CALL CENTER OPERATOR
AROUND THE CLOCK CALL CENTER
06.2023 - Current
- Assisted customers by answering questions and responding to inquiries.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
CALL CENTER REPRESENTATIVE
CAPGEMINI
01.2022 - 01.2023
- Handle incoming phone calls / e-mails from customers regarding technical issues related to everyday usage of a computer
- Analyze and resolve most common enquiries using step-by-step solutions
- Deliver high quality standard service to customers
- Cooperate with IT specialist team to deal with more complex issues.
EVERISE / CALL CENTER REPRESENTATIVE
01.2020 - 01.2022
- Handle a high volume of incoming calls while thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
- Utilize and navigate multiple systems simultaneously
- Resolve customer issues via one call resolution guidelines and/or escalated process.
CALL CENTER REPRESENTATIVE
ALORICA
01.2018 - 01.2020
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services.
Education
UNIVERSIDAD MARIANO GALVEZ GUATEMALA
2014
High School Degree - Tourism
CONTINENTAL CENTRO DE ESTUDIOSTURISTICOSY
FINANCIEROS
2009
Skills
- Active Listening
- Communication
- Problem-Solving
- Time Management
- Call Center Operations
Timeline
CALL CENTER OPERATOR
AROUND THE CLOCK CALL CENTER
06.2023 - Current
CALL CENTER REPRESENTATIVE
CAPGEMINI
01.2022 - 01.2023
EVERISE / CALL CENTER REPRESENTATIVE
01.2020 - 01.2022
CALL CENTER REPRESENTATIVE
ALORICA
01.2018 - 01.2020
UNIVERSIDAD MARIANO GALVEZ GUATEMALA
High School Degree - Tourism
CONTINENTAL CENTRO DE ESTUDIOSTURISTICOSY
FINANCIEROS