Aldora Hales
Beltsville
Summary
Demonstrated expertise in enhancing document organization and optimizing workflows, ensuring compliance and precision.
Overview
18
18
years of professional experience
Work History
Records Management/Data Analyst
United States Secret Service (CCPF)
Washington
01.2021 - Current
- Categorized and organized mail effectively, ensuring proper handling as per requests.
- Assured precise data entry by capturing key elements from batched records into U.S. Secret Service databases.
- Conducted data verification by cross-referencing key identifiers with source documents in relevant systems.
- Arranged documents for batching and submission to U.S. Secret Service for conclusive action.
- Assisted on special projects related to batched processing and customer correspondence as directed.
- Executed scanning and organization of documents to support batching efforts.
Patient Registration (Emergency Department)
Montgomery MedStar Medical Center (MMMC)
Olney
11.2020 - Current
- Gathering accurately all information from the patients;
- Entering the information into hospital's database;
- Handling admission and discharges of patient;
- Verifying insurance expiry and claims;
- Basic medical terms;
- Taking signature from the patients in all relevant insurance, admission and release forms;
- Ability to respond in emergency situations and knowledge of basic payment processing.
Medical Biller (DE) / Chart Acquisition Team (Chart Retrieval)
Alteon Health (Former Emergency Medicine Associate (EMA))
Germantown
10.2007 - 07.2020
- Entered and verified patient information, including demographics and insurance, into billing software.
- Processed co-payments and out-of-pocket expenses from patients effectively.
- Checked patients in for incoming procedures, guiding them to designated areas.
- Assisted in logging charts and filing medical records by deadlines.
- Investigated inaccuracies in coding or hospital insurance information systematically.
- Ensured compliance with company policies and maintained data confidentiality.
- Developed positive relationships with colleagues to enhance teamwork and cooperation.
- Handled follow-up on insurance claims promptly, addressing payment-related issues as needed.
Education
Diploma - General Studies
Washington Dix Street Academy
Washington, DC08.1990
Diploma - Mortgage Banking, Loan Processing, Customer Service, Records Management, Credit Management, 10-Keys, Bank Teller Operator, and Data Entry
Applied Career Training Business Center
Roslyn, VACertificate - Typing, WordPerfect, Lotus and Spreadsheet
Armstrong Adult Education Center
Washington, DCSkills
- Windows operating systems
- Microsoft Office suite
- SQL proficiency
- Healthcare software expertise
- Patient management systems
- Records management
- Data entry and information processing
- Insurance verification and compliance
- Customer service and support
- Claims management
- Problem solving and attention to detail
- Team collaboration and document organization
- Time management and production records management
Awards
- Bravo Award (EMA)
- 5 Years Award
- 10 Years Award
- United State Secret Service Director's Impact Award, 2021
References
Available upon request
Training
- Applied Career Training Business Center, Roslyn, VA, Diploma, Financial Service Specialist, Mortgage Banking, Loan Processing, Customer Service, Records Management, Credit Management, 10-Keys, Bank Teller Operator, Data Entry
- Armstrong Adult Education Center, Washington, DC, Certificate, Computer Office Specialist, Typing, WordPerfect, Lotus, Spreadsheet
- CPR Certificate, Pediatric CPR/AED and First Aid, 08/08/20, 08/08/24
Skills
Windows 98, Windows NT, Windows 2000, Windows XP, Windows 10, Word, Excel, Outlook, Visio, Basic SQL, NextGen, RealMed, Laserfiche (Logix), VeriNet, Navicure, Capario One, Athena, Epic, Cerner Millennium, MEd Connect, AS400
Security Clearance
Public Trust Clearance, Active
Timeline
Records Management/Data Analyst
United States Secret Service (CCPF)
01.2021 - Current
Patient Registration (Emergency Department)
Montgomery MedStar Medical Center (MMMC)
11.2020 - Current
Medical Biller (DE) / Chart Acquisition Team (Chart Retrieval)
Alteon Health (Former Emergency Medicine Associate (EMA))
10.2007 - 07.2020
Diploma - General Studies
Washington Dix Street Academy
Diploma - Mortgage Banking, Loan Processing, Customer Service, Records Management, Credit Management, 10-Keys, Bank Teller Operator, and Data Entry
Applied Career Training Business Center
Certificate - Typing, WordPerfect, Lotus and Spreadsheet
Armstrong Adult Education Center