Aldrenis Harrigan
Fort Lauderdale,USA
Summary
Motivated office support professional with several years of experience and a strong work ethic. Recognized for exceptional customer service, decision-making abilities, and adaptability in fast-paced environments. Demonstrates super initiative and interpersonal skills, consistently delivering positive experiences for clients. Committed to taking on new challenges and mastering skills to drive team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Aide
City of Fort Lauderdale
Fort Lauderdale , FL
09.2024 - Current
- Performs clerical duties in support of an assigned area of responsibility.
- Produces a wide variety of reports, letters, spreadsheets, data entries, memoranda, and statistical charts.
- Provides front counter assistance, and screens office and telephone callers.
- Responds to requests for information, accepts payments, and resolves complaints.
- Prepares and disseminates information through email.
- Creates and submits reports as required.
- Operates a variety of office equipment, including copiers, facsimile machines, and computers.
- Performs data input and retrieval.
- Maintains inventory and orders supplies as needed.
- Processes purchase orders and requisitions.
- Prepares a variety of documents for the purchase of supplies and equipment.
- Send certified mail correspondence.
- Receives and processes incoming invoices.
- Prepares and disseminates informational bulletins and memorandums.
- Maintains department files, records, and rosters.
- Prepares and archives closed files for retention, and files required yearly reports.
- Performs related work as required.
Office Coordinator
Holy Cross Hospital
Fort Lauderdale, FL
02.2021 - 09.2024
- I perform a variety of daily tasks, including processing payments at check-in, and performing customer service duties in person, via email, and by phone.
- I ensure that the front desk staff are organized and collect copayments as needed.
- I maintain up-to-date knowledge of policies and procedures, and compile necessary information for chart preparation.
- I provide a welcoming first smile as patients arrive at the office, and I handle check-ins and check-outs as needed.
- I check voicemails to ensure that patients receive appointments and address their concerns.
- I answer phones, schedule appointments, and confirm the doctors' schedules, making rescheduling arrangements when necessary.
- I perform end-of-day closing for the office, ensuring all money is posted, and daily reports are run.
- I conduct morning huddles when needed, and assist with eligibility checks.
- I am in training for a medical assistant role through Holy Cross, and I handle referrals and prior authorizations when necessary.
- I supervise staff to ensure tasks are completed properly.
- Additionally, I assist the surgery scheduler by scheduling surgeries, sending necessary paperwork to the OR, and contacting primary care and specialist offices to ensure pre-op requirements are met within the provided time frame.
Referral Coordinator
Dr. Keith Kurland (Orthopedics of South Florida)
Coral Springs, FL
06.2020 - 02.2021
- Appointment Confirmation: Call every patient to confirm their appointment.
- Provide patients with details regarding their appointments.
- Paperwork Preparation: Ensure you have the correct paperwork for each patient before their appointment.
- Referral Management: Contact the patient's primary care physician (PCP) to request referrals.
- Fax over referral requests, or any doctor's notes from prior visits, as needed.
- Insurance Verification: Verify that all insurances are active.
- Ensure all referrals are ready and have the correct codes before the appointment date.
- Confirm that patients have completed any required tests (e.g., MRI, CT scans, Doppler ultrasound).
- Follow up with patients or their primary doctor if there are discrepancies about where the tests were conducted.
Referral Coordinator/Patient Support Specialist
Total Orthopedic Care
Fort Lauderdale, FL
11.2017 - 06.2020
- I provide comprehensive support to patients by managing their appointments, and ensuring all necessary paperwork is prepared in advance.
- Scheduling Appointments: Coordinating with the appropriate doctors to schedule patient appointments.
- Appointment Confirmation: Calling every patient to confirm their appointments.
- Paperwork Preparation: Ensuring that all necessary paperwork is ready before the scheduled date and time of the appointment.
- Referral Coordination: Contacting patients' primary care physicians (PCPs) to request referrals based on the patients' insurance and coverage.
- This may involve faxing referral requests or obtaining doctors' notes from prior visits.
- Front Desk Assistance: Assisting the front desk staff with patient check-ins, including helping patients fill out their packets.
- Translation Services: Providing translation support during consultations between doctors and patients.
Front Desk/Surgical Scheduler
Alliance Spine and Joint
Hallandale Beach, FL
08.2015 - 11.2017
- Confirming Appointments: Call patients to confirm their upcoming appointments.
- Send text messages to patients to confirm appointment details.
- Referral and Information Verification: Ensure referrals are received by following up with relevant medical offices.
- Contact doctors' offices to verify that patient information is correctly recorded online.
- Legal and Documentation Support: Call attorneys' offices as needed for patient-related matters.
- Fax copies of documents or ledgers to attorneys' and doctors' offices.
- Form and Packet Assistance: Assist Spanish-speaking patients, as well as other patients, with filling out necessary forms and packets.
- Chart Preparation: Prepare patient charts the day before their appointments.
- Patient Comfort and Education: Ensure patients feel comfortable after surgery.
- Confirm surgical appointments, including patient education.
- Explain the types of injections and surgical procedures to patients.
- Assist the surgical team during consultations, especially by translating recommendations to patients regarding the type of surgery needed.
Patient Account Representative
Roy Lester Schneider Hospital
St Thomas, VI
01.2015 - 08.2015
- Claims processing and follow-up: Call insurance companies to check the status of claims sent for processing.
- Send claims via fax and certified mail, ensuring they have arrived.
- Patient Communication: Send letters to patients regarding their balance responsibilities.
- Contact insurance companies to verify if additional information is needed from patients.
- Account Management: Handle commercial accounts with large balance claims.
- Ensure the provider has received payments from insurance companies.
- Work with trained software to manage and follow up on claims.
- Use Emden software to check claim statuses and print professional and institutional claims.
Receptionist
Comprehensive Neuron Behavioral Institute
Plantation, FL
12.2011 - 01.2014
- Gathered and verified required customer information
- Effectively managed a high volume of inbound customer calls
- Politely answered phones and scheduled or confirmed office appointments
- Regularly solicited patient feedback to enhance comfort and satisfaction
- Verified patients' eligibility and claims status with insurance agencies
- Prepared patient charts, pre-admissions, and consent forms
- Operated a busy switchboard with up to 10 lines
- Managed customer calls efficiently in a fast-paced environment
Education
Certification of Completion - Medical Assistant
Holycross Hospital
Fort Lauderdale, FL09-2022
Graduate Certificate - Phlebotomy
Center For Career College
Fort Lauderdale, FL06-2020
High School Diploma -
Jefferson High School
01.2007
Skills
- Front Office Operations
- Experienced with MS Windows Operating System
- ICD-10 Documentation Skills
- Healthcare Terminology
- Leadership Experience
- Proficient Computer Skills
- English-Spanish Translation Expertise
- Patient Care Coordination Experience
- Healthcare Scheduling Management
- Customer Engagement
- Types 40 WPM
- EMR Software Proficiency
- Epic
- Insurance Eligibility Verification
- Direct Patient Support
- Triage Assessment
- Strong Verbal Communication
- Financial Transaction Processing
- Document Management
- CPR
- Medical Record Management
- Administrative Support Experience
- Structured Task Management
- SUNBIZ – Division of Corporations
- BCPA, Broward County Property Appraiser
- BDPR - Department of Business and Professional Regulations
- ACCELA
Certification
CPR Certification
Customer service success
customer service training
certification on proper grammar
certification on review of grammatical principles
certification on team management
certification on customer service
Timeline
Administrative Aide
City of Fort Lauderdale
09.2024 - Current
Office Coordinator
Holy Cross Hospital
02.2021 - 09.2024
Referral Coordinator
Dr. Keith Kurland (Orthopedics of South Florida)
06.2020 - 02.2021
Referral Coordinator/Patient Support Specialist
Total Orthopedic Care
11.2017 - 06.2020
Front Desk/Surgical Scheduler
Alliance Spine and Joint
08.2015 - 11.2017
Patient Account Representative
Roy Lester Schneider Hospital
01.2015 - 08.2015
Receptionist
Comprehensive Neuron Behavioral Institute
12.2011 - 01.2014
Certification of Completion - Medical Assistant
Holycross Hospital
Graduate Certificate - Phlebotomy
Center For Career College
High School Diploma -
Jefferson High School