Highly adaptable operations and customer service specialist with over 14 years of experience in logistics, sales, inventory management, project management and customer support across various industries. Proven track record in the automotive and service sectors, including roles at Tesla, Peotter’s Autobody, AT&T, and Atlantic Health Systems. Skilled in coordinating vehicle logistics, managing inventory, conducting quality control inspections, and delivering top-tier customer experiences. Known for problem-solving, organizational efficiency, and the ability to thrive in fast-paced environments. Excited to contribute operational expertise and attention to detail to Rivian's Delivery & Field Operations team as a Vehicle Operations Specialist.
Overview
15
15
years of professional experience
Work History
Food Services Representative
Atlantic Health Services
Pompton Plains, NJ
06.2024 - Current
Handled day-to-day logistics of food services, including inventory management and ensuring timely delivery of meals to patients, supporting operational efficiency
Maintained high standards of cleanliness and organization, ensuring compliance with health and safety regulations
Collaborated with cross-functional teams to improve workflow and maintain smooth operations
Retail Sales Consultant
AT&T
Newton, NJ
10.2023 - 06.2024
Managed daily operations of retail sales, including inventory tracking and product availability to ensure smooth sales processes
Provided excellent customer service, regularly ranking in the top 10% for customer satisfaction
Handled challenging customer interactions with professionalism, focusing on resolving issues quickly and efficiently
Tesla Advisor/Solar Project Manager/Assisted in Vehicle Readiness and Delivery
Tesla
Short Hills, Pinebrook, Springfield, Paramus, NJ
12.2019 - 09.2023
Tesla Advisor
Conducted product demonstrations, test drives, and vehicle sales consultations, consistently meeting and exceeding sales targets
Provided in-depth knowledge of Tesla’s electric vehicles and solar energy products, educating customers on features and benefits
Collaborated with the delivery team to achieve regional sales goals, while maintaining high levels of customer satisfaction
Ranked #1 in the East Coast for commercial solar sales, demonstrating exceptional sales and customer relationship management skills
Solar Project Manager
Managed a pipeline of 200-300 solar projects, overseeing the full lifecycle from order placement to installation and final inspections
Collaborated with townships, customers, and authorities to ensure timely approvals and completion of projects, adhering to all local regulations
Led project planning, managing timelines and resources to ensure projects were completed on schedule
Worked closely with customers to provide regular updates, addressing concerns, and ensuring a smooth process from start to finish
Maintained high levels of customer satisfaction, contributing to Tesla’s leadership in the solar energy market
Assisted in Vehicle Readiness and Delivery during EOQs
Ensured all vehicles were delivery-ready, conducting detailed inspections, cleaning, and quality checks
Managed the staging of vehicles for customer pickups, ensuring smooth and organized delivery operations
Guided customers through the vehicle delivery process, ensuring all necessary paperwork and registration documents were completed accurately
Conducted final inspections and vehicle walkthroughs with customers, addressing any questions and ensuring a positive delivery experience
Consistently exceeded delivery goals, contributing to record-breaking delivery performance in the region
Sales and Production Manager
Peotter's Autobody/Ceramic Pro Summit
Summit, United States
09.2021 - 11.2022
Implemented innovative sales techniques to drive revenue growth
Leveraged analytical skills to address customer concerns and enhance satisfaction
Exhibited visionary leadership in overseeing the entire customer journey, ensuring quality and efficiency
Oversaw vehicle detailing and customization operations, including quality control and final inspections before delivery to customers, ensuring vehicles were in optimal condition
Managed inventory for vehicle detailing supplies, ensuring adequate stock levels and efficient use of resources
Led the launch of two new locations, ensuring operational readiness and organizational structure were in place
General Manager/Director of Operations
CMC llc
Fords, United States
01.2015 - 03.2021
Directed operations across multiple locations, including managing inventory, logistics, and ensuring that day-to-day processes ran smoothly
Spearheaded the opening of new store locations, coordinating everything from equipment setup to staff training
Developed and implemented operational strategies that increased efficiency and improved profitability
Store Manager
Roosterspin
Westfield, United States
01.2015 - 05.2017
Managed daily operations, including inventory management, staffing, and training
Coordinated large events and bookings, ensuring a seamless experience for customers and optimizing operations
Server/MIT
Mcloone's Pier House
Hoboken, United States
04.2015 - 06.2016
Delivered fine dining service with attention to detail, ensuring exceptional customer experiences
Assisted in the launch of a new location, contributing to the setup and smooth operation of the restaurant
Server/Bartender/Supervisor
Charlie Brown's Fresh Grill
Chatham, United States
01.2012 - 02.2015
Managed service operations, ensuring high levels of customer satisfaction and coordinating staff to maintain efficiency
Busser, Takeout, Host, Server
Applebee's
Union, United States
03.2010 - 12.2014
Developed strong multitasking abilities, handling various roles in a high-turnover restaurant environment
Maintained high performance across all roles, consistently receiving positive feedback from customers
Theater Associate
Robert's Chatham Theater
Chatham, United States
05.2010 - 01.2011
Managed transactions and inventory, ensuring smooth operation of the theater's concession stand and ticketing system