ALDRICK SHOLTZ
Hollywood,FL
Summary
Highly experienced Senior Solution Engineer with over 20 years of client-facing expertise, specializing in designing and delivering innovative technology solutions that align with business goals. Demonstrates exceptional proficiency in understanding client needs, translating complex technical concepts into actionable strategies, and driving successful implementations. Passionate about leveraging deep technical knowledge and strong communication skills to build lasting client relationships and ensure customer success. Adept at collaborating with cross-functional teams to create tailored solutions that enhance operational efficiency and achieve measurable results.
Overview
11
11
years of professional experience
Work History
Principal Solution Engineer
Qualtrics
04.2022 - 10.2023
- Led the design and implementation of complex, scalable solutions for enterprise clients, resulting in enhanced system performance and significant cost savings
- Provided technical leadership and guidance throughout the project life-cycle, from initial discovery and requirements gathering to deployment and post-implementation support
- Crafted and delivered high-impact presentations and product demonstrations to C-level executives and key stakeholders, effectively communicating the value and benefits of proposed solutions.
- Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
- Achievements - Collaborated with sales and product teams to identify unique customer requirements, develop tailored solution architectures for industry specific verticals: Results: 30% reduction in solution build time while increasing demonstration impactfulness.
Senior Solutions Engineer
StayNTouch
04.2019 - 04.2022
- Provide product demonstrations, technical support, solutions, and best practices for the StayNTouch product portfolio
- Lead in-depth technical software demonstrations to facilitate the sales process for the StayNTouch Cloud PMS, self-service Kiosk, Guest Mobility, and Booking Engine pre and post sales
- Conduct detailed analysis of solution for clients and prospects
- Evaluate and work with technology vendors to integrate new and existing integrations, system enhancements, effectiveness, and overall partnership opportunities
- Use real-time communication methods for application integration (WebServices, RESTful APIs)
- Manage project timelines, deliverables, and liaised between prospects, clients, and software development teams for the most effective solutions for deployment and implementation
- Lead and organize internal and external webinars for product release and continued learning
- Provide consultative services to hotel ownership and management teams with a focus on technology, service, and operational productivities
- Fulfill RFP/RFI requirements for multiple aspects of the business including security, infrastructure, architecture, account management, etc.
Lead Support Engineer
StayNTouch
11.2016 - 04.2019
- Spearheaded the development of support processes and best practices from the ground up, improving response times and customer satisfaction by over 30%
- Provided advanced technical support for a rapidly evolving product suite, resolving complex issues and ensuring minimal disruption to customer operations
- Collaborated closely with the product and engineering teams to relay customer feedback, influence product roadmaps, and ensure alignment between support and development efforts
- Trained and mentored junior support engineers, establishing a knowledgeable and responsive support team capable of handling diverse customer challenges
- Implemented a ticketing system and knowledge base, streamlining support operations and enabling customers to quickly find solutions to common issues
- Acted as a key point of contact for high-priority clients, managing escalations and ensuring prompt resolution of critical issues to maintain customer trust and loyalty
- Contributed to the startup's growth by identifying opportunities for product improvements, enhancing user experience, and reducing support requests over time.
Implementation Consultant
StayNTouch
02.2016 - 11.2016
- Led end-to-end implementation projects for clients, ensuring seamless integration of the company's software solutions with existing systems and processes
- Conducted detailed needs assessments and discovery sessions with clients to tailor implementations to their specific business requirements, resulting in customized solutions that maximized value
- Managed project timelines, resources, and budgets, delivering implementations on schedule and within scope while maintaining high levels of client satisfaction
- Provided hands-on training and support to client teams, ensuring they were fully equipped to use the software effectively post-implementation
- Collaborated with product development teams to address client-specific customization needs, contributing to product enhancements based on real-world usage scenarios
- Developed and documented implementation methodologies, creating repeatable processes that improved efficiency and consistency across multiple projects
- Acted as a trusted advisor to clients, offering strategic guidance on how to best leverage the software to achieve their business objectives, leading to long-term client retention.
Hotel Implementation Specialist
Oracle Hospitality
11.2012 - 02.2016
- Led end-to-end implementation projects for clients, ensuring seamless integration of the company's software solutions with existing systems and processes
- Documentation, including preparation of training outlines of customer-specific databases and report packages, based on customer specifications and established standards
- Analyzed centrally developed Customer Specific database, reports, documentation, and related applications with project specialists as required to ensure that all Customer requirements are met prior to system installation
- Conducted in-depth client consultations to understand unique requirements, tailoring implementation plans that addressed specific needs and challenges
- Collaborated closely with cross-functional teams, including product, engineering, and support, to ensure smooth transitions from project planning to go-live
- Provided comprehensive training and support to client teams, equipping them with the knowledge and tools needed to effectively utilize the software post-implementation
- Managed multiple implementation projects simultaneously, ensuring each was delivered on time, within scope, and with high levels of client satisfaction
- Troubleshot and resolved technical issues during the implementation process, minimizing disruptions and ensuring a seamless client experience
- Documented implementation processes and created client-specific guides, contributing to a repository of resources that improved efficiency and consistency across projects.
Education
Bachelor's degree - Landscape Design and Management
FLORIDA A&M UNIVERSITY
05.2009
Skills
- Technical Support
- Communication Skills
- Networking Skills
- Application Integration
- Architecture
- Consultative Selling
- Solution Architecture
- Restful APIs
- Systems Integration
- Web Services
- Cloud Computing
- Demonstration Skills
- Relationship Management
- Stakeholder Management
- Adaptability
- Project Portfolio Management
Details
Hollywood, FL, 850.210.8628, aldrick.sholtz@gmail.com
Personal Information
Title: SENIOR SOLUTIONS ENGINEER
Timeline
Principal Solution Engineer
Qualtrics
04.2022 - 10.2023
Senior Solutions Engineer
StayNTouch
04.2019 - 04.2022
Lead Support Engineer
StayNTouch
11.2016 - 04.2019
Implementation Consultant
StayNTouch
02.2016 - 11.2016
Hotel Implementation Specialist
Oracle Hospitality
11.2012 - 02.2016
Bachelor's degree - Landscape Design and Management
FLORIDA A&M UNIVERSITY