Alea Jones
Kernersville,NC
Summary
To obtain an entry level position that will allow the opportunity for advancement. Customer service oriented professional, able to provide administrative support and function as the primary interface. Ability to facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Innovative Nanny with 12 years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor. Dedicated individual with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
13
13
years of professional experience
Work History
Nanny/Caregiver
Nituya Maye
Browns Summit, NC
08.2023 - 12.2023
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Read stories aloud to the children and engaged them in creative play activities.
- Transported children to school, extracurricular activities, and appointments when needed.
- Participated in hands-on learning activities with children incorporating art.
- Regulated children's schedules to balance rest, learning and play.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Stayed current on all required certifications necessary for working as a Nanny.
- Developed positive relationships with each child by providing nurturing care.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Nanny/Caregiver
Courtney Jones
Winston-Salem, NC
11.2021 - 07.2023
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Transported children to school, extracurricular activities, and appointments when needed.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Participated in hands-on learning activities with children incorporating art.
- Regulated children's schedules to balance rest, learning and play.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Took initiative in planning field trips or outings for the kids on days off from school.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Stayed current on all required certifications necessary for working as a Nanny.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Led hands-on activities consistent with child's interests and skills.
Barista
Starbucks
Kernersville, NC
05.2021 - 11.2021
- Assisted in opening and closing of the store
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Input orders into point of sale system and handled customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested appealing products.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted with catering orders for corporate clients or private parties upon request.
- Memorized official and off-menu coffee and tea preparations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Nanny/Caregiver
Courtney Jones
Winston-Salem, NC
07.2018 - 12.2020
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Stayed current on all required certifications necessary for working as a Nanny.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
Nanny/Caregiver for Child
Nurse Practitioner Tiffany Gibson
Kernersville, NC
03.2016 - 06.2018
- Led hands-on activities consistent with child's interests and skills.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Assisted with house chores such as dishes, laundry, minor cleaning as needed.
- Read stories aloud to the children and engaged them in creative play activities.
- Instructed the children in proper behavior, manners, health habits.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Transported children to school, extracurricular activities, and appointments when needed.
- Traveled with family to help with vacation activities and childcare.
Customer Service/Teachers Assistant
Sugar & Spice Child Enrichment Center
Kernersville, NC
02.2015 - 06.2016
- Handled incoming calls and directed callers to appropriate department or employee.
- Working with children of all ages.
- Greeted visitors, clients and guests in a professional manner.
- Offered reception coverage to relieve staff during absences or breaks.
- Used scheduling software to delegate resources and manage calendars.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained positive working relationship with fellow staff and management.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Assisted organizational efforts by filing, entering data and answering phones.
Team Member/Cashier
Chik-Fil-A
Kernersville, NC
02.2011 - 03.2015
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Processed and retrieved customer special orders.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Assisted in opening and closing of the store.
- Operated cash registers to process payments from customers.
Education
B.A in Alternative Medicine - Alternative And Complementary Medicine And Medical Systems
Everglades University
Boca Raton, FL05-2025
Some College in General Studies -
Guilford Technical Community College
Jamestown, NC03.2020
Some College in General Studies - Women's Studies
A & T State University
08.2015
High School Diploma -
Grimsley Senior High School
Greensboro, NC06.2014
Robert B. Glenn High School
Kernersville, NC06.2012
Skills
- Customer service
- Customer engagement
- Reliable
- Active Listener
- Infant, Toddler, and Preschool Curricula
- Family Support
- Dependable
- First Aid and CPR Certified
- Educational Support
- Child Supervision
- Meal and Snack Preparation
- Complex Problem-Solving
- Superior Communication Skills
- Valid Driver's License
- Reliable Transportation
- Activity Planning
- MS Office Proficient
- Early Childhood Development
- Childcare Techniques
- Schedule Creation and Maintenance
- Data Entry
- File Maintenance
- Call Handling
- Scheduling
- Time Management
- Resourceful
- Payment Processing
- Classroom Support
- Activity Implementation
- Customer Engagement
- Telephone Reception
- Scanning and Copying
Timeline
Nanny/Caregiver
Nituya Maye
08.2023 - 12.2023
Nanny/Caregiver
Courtney Jones
11.2021 - 07.2023
Barista
Starbucks
05.2021 - 11.2021
Nanny/Caregiver
Courtney Jones
07.2018 - 12.2020
Nanny/Caregiver for Child
Nurse Practitioner Tiffany Gibson
03.2016 - 06.2018
Customer Service/Teachers Assistant
Sugar & Spice Child Enrichment Center
02.2015 - 06.2016
Team Member/Cashier
Chik-Fil-A
02.2011 - 03.2015
B.A in Alternative Medicine - Alternative And Complementary Medicine And Medical Systems
Everglades University
Some College in General Studies -
Guilford Technical Community College
Some College in General Studies - Women's Studies
A & T State University
High School Diploma -
Grimsley Senior High School
Robert B. Glenn High School
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