Alea McCullough
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Security Officer
Preventative Measures Security
Las Vegas, NV
09.2022 - 01.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Officer
Marks Paneth
Las Vegas, NV
11.2021 - 06.2022
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
Customer Service Representative
Priority One Staffing
Owings Mills, MD
04.2019 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Guest Service Representative
Sheraton Inner Harbor Hotel
Baltimore, MD
01.2010 - 07.2012
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Processed payments from customers for room charges and incidentals.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
Education
High School Diploma -
Southwestern Senior High School
Baltimore, MD06-2006
Skills
- Access Control
- CCTV Surveillance
- Identification verification
- Arrest procedures
- Investigation documentation
- Emergency Response
- Stationary surveillance
- Electronic surveillance
- Staff Management
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Complaint resolution
- Order Fulfillment
- Call Center Operations
- Typing 60 WPM
Timeline
Security Officer
Preventative Measures Security
09.2022 - 01.2023
Security Officer
Marks Paneth
11.2021 - 06.2022
Customer Service Representative
Priority One Staffing
04.2019 - 09.2021
Guest Service Representative
Sheraton Inner Harbor Hotel
01.2010 - 07.2012
High School Diploma -
Southwestern Senior High School