Alea Rodgers
Uncasville,CT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Bobby's Burger Palace
Mohegan Sun Uncasville, Ct
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Store Clerk
Witch Meadow Lake Campground
Salem, CT
06.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Put in campers' monthly payments for lot rentals, electric hookup, and propane fill ups
- Did laundry for the maintenance crew
- Made activity boards and sheets for campers
- Watered plants
- Did laundry for the maintenance crew
- Took care and watched children 2-4 years old
Crew Member
Dunkin Donuts
Uncasville, CT
04.2021 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Health Career Pathways
Three Rivers Community College
Norwich, CTMontville High School
Oakdale, CT06.2021
Skills
- ExceptionalCustomer Service
- Team Player
- Adaptable and Flexible
- Reliable and Responsible
- Multi-Tasking
- Attention to Detail
- Computer Literacy
- Time Management
- Problem Solving
- Positive Attitude
- Organizational Skills
- Cleanliness Standards
- Effective Communication
Timeline
Server
Bobby's Burger Palace
11.2022 - Current
Store Clerk
Witch Meadow Lake Campground
06.2022 - 10.2022
Crew Member
Dunkin Donuts
04.2021 - 08.2021
Health Career Pathways
Three Rivers Community College
Montville High School