ALE’A TEHUTI
Smyrna,GA
Summary
Service oriented business professional skilled at delivering high quality customer service, developing and administering human resource plans and procedures, trustworthy and dependable providing a pleasant and approachable solution to problem solving with emphases on fairness and thoroughness. Organized, time management and organizational skills. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Insight Global
Atlanta, GA
07.2022 - Current
- Performed data entry into accounting software programs such as erecruit system .
- Processed and sent invoices, adjustments and credit memos to customers based on customers billing request.
- Reviewed client contract to comply with payment guidelines.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Meet weekly, monthly and year end goals
Billing Specialist
Schindler Elevator Corporation
Dunwoody, GA
12.2021 - 07.2022
- Upload weekly and month end invoices to assigned online portals for clients payment collections
- Respond to customers and sales representative concerns and questions
- Monitor outstanding invoices in SAP databases
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Performed targeted collections on past due accounts aged over 60 days.
- Generated accounts payable reports for management review to aid in business revenue.
Administrative Assistant II- Social Service Dept
Salvation Army Headquarters
Atlanta, GA
12.2021 - 01.2022
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Maintained confidential files related to personnel matters and sensitive business information.
- Created spreadsheets using MS Excel to track program performance metrics.
- Answered and routed phone calls and emails, always maintaining confidentiality.
Invoice Supervisor – Builder Department
Elite Flooring
Norcross, GA
03.2020 - 04.2021
- Creativity and innovation – Possessing passion for driving continuous improvement through spotting opportunities and seeking views of others
- Provide executive administrative support to senior management, driving organizational success through managing daily operations.
- Provided month end reports for credit manager detailing monthly revenue for CEO
- Decreased amount of errors in invoice process by 85% by implementing mandatory weekly meetings and facilitating comprehensive training
- Assist in audit preparation and proceedings to both internal and external auditors
- Professionally communicated with branch managers, installation managers, field coordinators and building coordinators to verify accuracy of invoices and ensure profit margins are correct, and process check request.
- Strong analytical, logical reasoning and project management skills
- Provided clear, effective interpersonal and communication skills
Invoice Specialist
Elite Flooring
Norcross, GA
01.2018 - 03.2020
- Ensured timely processing of customer payments according to terms outlined in the contract agreement.
- Created financial documents such as debit memos, credit memos, journal entries and accruals related to invoicing processes.
- Generated and processed invoices in accordance with billing cycles.
- Resolved invoice discrepancies by obtaining additional information from customers and vendors.
- Maintained up-to-date records of invoices, payments, and account statuses.
- Reconciled vendor statements to ensure accuracy of accounts payable ledger.
- Prepared monthly reports on accounts receivable aging and collections activities.
Guest Services Leader
Elite Flooring
Norcross, GA
01.2017 - 01.2018
- Manage inbound calls and email request
- Investigated complex problems reported by customers and proposed effective solutions.
- Developed strong relationships with external vendors in order to provide best-in-class services for customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed customer service policies and procedures in accordance with company standards.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, order placement, and account setup.
- Maintained records of all customer interactions, inquiries, and transactions.
- Facilitated communication between customers and other departments within the organization.
- Generated reports on customer service operations for senior management review.
- Responded quickly to any escalated issues or disputes from customers.
Assistant Operation Manager/Transaction Coordinator
Vis A Vis The Salon
Atlanta, GA
08.2014 - 01.2017
- Efficiently reviewed and analyzed daily reports (transaction lists, sales summary, trends) set target goals and monitored productivity of staff, resulting in consistent increase in profit each month in comparison to previous years.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed between $6k to $20k a day, efficiently balanced four cash drawers, resolved discrepancies, prepared bank deposits and completed change orders.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assisted in the recruitment, training, and evaluation of personnel.
- Provided guidance and support to team members in order to meet project deadlines.
Student Activities Coordinator
Bauder College
Atlanta, GA
08.2011 - 01.2013
- Negotiated event contracts with vendors
- Organized and implemented student activities, events, and programs.
- Monitored budget expenditures to ensure fiscal responsibility.
- Developed marketing plans for student activities and events.
- Coordinated with faculty advisors to plan student-led initiatives.
- Researched potential vendors for pricing and services related to student activities.
- Collaborated with campus departments on joint programming efforts.
- Recruited, trained, and supervised volunteers for special projects or events.
- Maintained accurate records of all activity budgets and expenses.
- Served as a liaison between students, faculty members, staff, parents, alumni and outside organizations.
- Assisted in the coordination of college-wide orientation programs.
- Supervised the set up and clean up of event spaces before and after activities.
Education
MBA - Business Administration
Strayer University
Douglasville, GABachelor of Arts - Psychology
Shaw University
Raleigh, NCSkills
- Documentation And Reporting
- Financial Accountability
- Proficiency in Microsoft Office applications
- Excellent time management and organizational
- Detail-oriented
- Meet productivity expectations internally and externally
- Excellent Communication
- Problem-solving abilities
- Friendly, Positive Attitude
- Leadership
- Analytical
- Relationship Building
- Team building
- Outstanding clerical abilities
- Account Management
- Medical terminology
- Reporting skills
Timeline
Billing Specialist
Insight Global
07.2022 - Current
Administrative Assistant II- Social Service Dept
Salvation Army Headquarters
12.2021 - 01.2022
Billing Specialist
Schindler Elevator Corporation
12.2021 - 07.2022
Invoice Supervisor – Builder Department
Elite Flooring
03.2020 - 04.2021
Invoice Specialist
Elite Flooring
01.2018 - 03.2020
Guest Services Leader
Elite Flooring
01.2017 - 01.2018
Assistant Operation Manager/Transaction Coordinator
Vis A Vis The Salon
08.2014 - 01.2017
Student Activities Coordinator
Bauder College
08.2011 - 01.2013
MBA - Business Administration
Strayer University
Bachelor of Arts - Psychology
Shaw University