Hi, I’m
Alea Walton
Jonesboro,GA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
3
years of professional experience
3
Years of CCMA
Work History
Sweet frog
Manager
05.2021 - 04.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Concentix
Healthcare Customer Service Representative-Remote
03.2022 - 05.2023
Job overview
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Worked effectively in fast-paced environments.
St.Joseph’s
Cmca
08.2023 - 12.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
TECHNOLOGY COLLAGE UTC CCMABangor, Maine
High School Diploma
06.2023
University Overview
- Honor Roll 2021-2023
- 3.7 GPA
Bangor High SchoolBangor, ME
High School Diploma
06.2023
Skills
- Customer engagement
- Empathy
- Software and technology proficiency
- Leadership
- Problem Solving
- Ethics
- HIPAA, OSHA, CDC knowledge
- Communication
- Time management
- Team leadership
- Goal setting
- Complex Problem-solving
- Verbal and written communication
- Data Analysis
- Project Management
- Decision Making
- Employee Engagement
- Coaching expertise
- Organization
- Customer service
Certification
- Certificate Clinical Medical Assistant
- Dementia Care program
- CPR training
Languages
English
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
- Supervised team of 4 staff members.
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use of Epic.
Software
Epic
Microsoft
Apple
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I am a highly dedicated and reliable worker with a strong track record of success in both management and clinical roles. My experience as a manager has honed my ability to lead teams, solve complex problems, and ensure smooth operations. As a Certified Clinical Medical Assistant (CCMA), I developed a deep sense of empathy and a commitment to providing compassionate care. I'm a loyal and trustworthy employee who consistently goes the extra mile to support my team and deliver exceptional customer service. I thrive in fast-paced environments and am confident in my ability to make a positive impact in any customer-facing role.
Timeline
Cmca
St.Joseph’s
08.2023 - 12.2023
Healthcare Customer Service Representative-Remote
Concentix
03.2022 - 05.2023
Manager
Sweet frog
05.2021 - 04.2024
Bangor High School
High School Diploma
TECHNOLOGY COLLAGE UTC CCMA
High School Diploma
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