Alani Leader
Nazareth,PA
Summary
Accomplished Certified Nursing Assistant with a proven track record at IntelyCare, demonstrating exceptional patient care and relationship building. Skilled in infection control and complex problem-solving, I've significantly contributed to team efforts and patient satisfaction. Expert in HIPAA compliance and adept in time management, my focus on results has consistently enhanced care quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
IntelyCare
Allentown, PA
06.2023 - Current
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Caregiver
Private Residence
Allentown, PA
04.2022 - Current
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Followed care plan and directions to administer medications.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Appointment Setter
Pinnacle Exteriors inc.
Allentown, PA
05.2024 - 07.2025
- Answered customer inquiries regarding appointment setting procedures.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided detailed information about products and services to clients.
- Established strong working relationships with other departments within the organization.
- Scheduled and confirmed appointments.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
Certified Nursing Assistant
Phoebe Ministries
Allentown, PA
03.2023 - 08.2023
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Cashier
Buffalo Wild Wings
Whitehall, PA
03.2021 - 05.2021
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Redner's Warehouse Markets
Allentown, PA
09.2020 - 02.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Domino's Pizza
Macungie, PA
10.2019 - 02.2020
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats, and orders to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PA06-2021
Skills
- Infection control procedures
- Care plan implementation
- Vital sign recording
- Patient-focused care
- Medical terminology
- Dementia and Alzheimer's care
- Patient relationship building
- Complex Problem-solving
- HIPAA compliance
- End-of-life care
- Scheduling
- Hospitality and accommodation
- Microsoft PowerPoint
- Computer proficiency
- Time management
- Call center experience
Languages
English
Native/ Bilingual
Certification
- Basic Life Support- American Heart Association (05/2023)
- Certified Nurse Aide- (06/2023)
References
References available upon request.
Timeline
Appointment Setter
Pinnacle Exteriors inc.
05.2024 - 07.2025
Certified Nursing Assistant
IntelyCare
06.2023 - Current
Certified Nursing Assistant
Phoebe Ministries
03.2023 - 08.2023
Caregiver
Private Residence
04.2022 - Current
Cashier
Buffalo Wild Wings
03.2021 - 05.2021
Cashier
Redner's Warehouse Markets
09.2020 - 02.2021
Customer Service Representative
Domino's Pizza
10.2019 - 02.2020
- Basic Life Support- American Heart Association (05/2023)
- Certified Nurse Aide- (06/2023)
High School Diploma -
Louis E. Dieruff High School
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