Aleah Anaya
Mooresville,NC
Summary
Dynamic professional with a proven track record in customer service and administrative support at Ultimate Plumbing. Excelled in adaptability and active listening, enhancing customer satisfaction and streamlining appointment processes. Demonstrated exceptional teamwork and attention to detail, significantly improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ultimate Plumbing
07.2023 - Current
- Scheduled and confirmed appointments
-Scheduled meetings for Management
-Answered and directed incoming calls using a multi-line telephone system
-Answered incoming calls using a multi-line system to provide general information and answer inquiries
-Updated and recorded customer or client information to maintain accounts
-Filed Invoices and Receipts
Host
North Harbor Club
08.2022 - 07.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance during buys shifts
-Greeted guests and gathered information to seat groups or place on waitlist
-Offered seating and other special accomodations to customers according to preferences and dining area volume
-Answered the telephone to provide dining information and take reservations
-Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
Education
AAS in Cosmetology - Cosmetology
Pinnacle Institute of Cosmetology
Mooresville02-2025
High School Diploma -
Langtree Charter Academy Upper School
Mooresville, NC05-2023
Skills
-Time Management
-Adaptability
-Teamwork
-Active Listening
-Customer Service
-Attention to Detail
-Work Ethic
Timeline
Customer Service Representative
Ultimate Plumbing
07.2023 - Current
Host
North Harbor Club
08.2022 - 07.2023
AAS in Cosmetology - Cosmetology
Pinnacle Institute of Cosmetology
High School Diploma -
Langtree Charter Academy Upper School