Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleah Betances

Sunrise,FL

Summary

Seasoned professional with a diverse skill set and extensive experience in sales, human resources, corporate flight services, and office administration. Proven ability to develop and implement effective sales strategies, manage employee relations, and provide exceptional client service. Known for meticulous organizational skills and the ability to handle multiple responsibilities in high-pressure environments. Dedicated to delivering excellence and driving business success through innovative solutions and collaborative teamwork.

Overview

13
13
years of professional experience

Work History

Sales Executive

Velocity Media Solutions
01.2024 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Corporate Flight Attendant

Corporate Flight Management
08.2022 - 08.2023
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Managed and delivered inflight safety protocols and emergency procedures to ensure the safety and comfort of all passengers
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Collaborated with pilots and ground staff to ensure timely departure and arrival for each flight
  • Provided a first-class inflight experience for high-profile clients
  • Received commendation for exceptional service and professionalism from executive team and clients
  • Completed monthly expense reports to ensure company financials were accurate.

Flight Attendant

American Airlines
11.2021 - 07.2022
  • Demonstrated an in-depth knowledge of FAA and company regulations and utilized mediation training to diffuse high-level situations
  • Instructed and demonstrated use of emergency equipment and displayed attentiveness to passengers' needs to ensure a pleasant and safe travel experience
  • Served meals and refreshments and provided exceptional service to passengers in-flight and during boarding
  • Took inventory of headsets, beverages, and sales transactions prior to aircraft landing.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Office Administrator

The Clinic USA
01.2019 - 10.2021
  • Managed master calendar and scheduled appointments for providers based on optimal patient times and clinician availability
  • Provided exceptional customer service during check-in and check-out experience
  • Handled office inventory by ordering new supplies and ensuring all rooms were stocked for daily appointments
  • Handled company phone and social media accounts Monday through Sunday to ensure a high-level of customer service was provided through all calls and social media inquiries and messages
  • Maintained customer records and updated customer information within company database.

Flight Attendant

United Airlines
04.2018 - 12.2018
  • Demonstrated an in-depth knowledge of FAA and company regulations and utilized mediation training to diffuse high-level situations
  • Instructed and demonstrated use of emergency equipment and displayed attentiveness to passengers' needs to ensure a pleasant and safe travel experience
  • Served meals and refreshments and provided exceptional service to passengers in-flight and during boarding
  • Took inventory of headsets, beverages, and sales transactions prior to aircraft landing.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Human Resources Assistant

Arkema Inc.
07.2016 - 06.2017
  • Processed E-Forms for all new hires, retirees, terminations, promotions, demotions, salary increases, merit increases, and job relocations
  • Managed job posting creation and candidate progression in Success Factors for all position openings
  • Coordinated and scheduled interviews cross-functionally for various positions across all levels of the organization
  • Organized new hire on-boarding and orientation training
  • Performed administrative duties of confidential information (offer letters, tax documents, etc.)
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.

Administrative Assistant

G.L. Public Services
01.2011 - 04.2016
  • Prepared and filed tax documents for each individual client
  • Answered phones, scheduled appointments with Tax Preparers, and handled various customer issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Reading Area Community College
Reading, PA
05.2014

Skills

  • Human Relations
  • Microsoft Word
  • PowerPoint
  • Sales expertise
  • Cold-calling
  • Time Management
  • Decision Making Skills
  • HRMS
  • Organizational skills
  • Communication skills
  • Excel Spreadsheet
  • KRONOS
  • Marketing
  • SAP

Timeline

Sales Executive

Velocity Media Solutions
01.2024 - Current

Corporate Flight Attendant

Corporate Flight Management
08.2022 - 08.2023

Flight Attendant

American Airlines
11.2021 - 07.2022

Office Administrator

The Clinic USA
01.2019 - 10.2021

Flight Attendant

United Airlines
04.2018 - 12.2018

Human Resources Assistant

Arkema Inc.
07.2016 - 06.2017

Administrative Assistant

G.L. Public Services
01.2011 - 04.2016

Reading Area Community College

Similar Profiles

CREATE PROFILE
Aleah Betances