A'Leah Black

• Trained and supervised team of customer service representatives in providing quality service to customers.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Evaluated customer service staff performance and provided constructive feedback.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• I also opened up and closed the restaurant.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Helped patients complete necessary medical forms and documentation.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Completed patient referrals to other medical specialists.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

• Engaged with children on individual basis to build positive relationships and promote learning.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Gathered materials and resources to prepare for lessons and activities.
• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

• AsThe Bartender I worked in the Bar preparing and serving beverages to members and guests seated at the bar area. Additionally, I would take food orders and serve food to members and guests around the bar area.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Scheduled staff shifts to secure adequate coverage and productive workflows.

• Recommending hairstyles and haircuts according to customers’ face shapes and tastes
• Washing, rinsing and drying clients’ hair using appropriate shampoos and conditioners
• Pedicure and Manicure procedures

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Opening and closing of shop
• All cash and credit allocations
• Laundry
• I also was responsible forInventory of products and supplies

• Corresponded with clients through email, telephone, or postal mail.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.
• Monitored workflow to improve employee time management and increase productivity.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Boosted team performance by developing customer service training materials and conducting service training.