Summary
Overview
Work History
Education
Skills
Timeline
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Aleah Carroll

Anniston

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at NobleBank & Trust. Proven track record in cash handling and management, fostering customer loyalty through strong relationships. Recognized for professionalism and a strong work ethic, consistently enhancing team productivity and resolving customer concerns with empathy.

Overview

6
6
years of professional experience

Work History

Teller

NobleBank & Trust
05.2023 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

Head Cashier

Downey Drug
08.2019 - 05.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Maintained stock to meet expected customer demand.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Education

Alexandria High School
Alexandria, AL
05.2020

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positive
  • Cash handling and management

Timeline

Teller

NobleBank & Trust
05.2023 - Current

Head Cashier

Downey Drug
08.2019 - 05.2023

Alexandria High School

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Aleah Carroll