Aleah Creech

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
• Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.

I’ve worked for this company for 5 and a half years, it’s a mom and pop type of business. It’s a restaurant, a store and a gas station in one. We sell gas, products, food, we cater food for big events, and we also sell a lot of our product to big companies who buy for their employees during holidays. My job insisted of managing the store, keeping up with the register and the stock of our items. That also included online sells. A few other responsibilities of mine included answering calls and emails pertaining to product sales, customer support and concerns, and our financial management. I’ve learned many useful skills from working here that I can use at any other job. Such as, team management skills, leadership, integrity and enthusiasm, and I have a great customer-centric mindset.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

• Developed strong working relationships with suppliers, ensuring timely delivery of fresh ingredients for daily operations.
• Enhanced workplace safety by maintaining clean floors and ensuring appropriate use of personal protective equipment among staff members.
• Provided exceptional customer service through prompt order completion and attention to special requests, resulting in positive feedback from patrons.
• Reduced oil usage by optimizing cooking times and temperatures, leading to cost savings for the restaurant.
• Implemented time-saving strategies during peak hours, enabling the kitchen team to serve more customers without sacrificing quality.
• Contributed to menu development by suggesting innovative fried dishes, enhancing customer satisfaction and increasing sales revenue.
• Mentored junior team members on best practices in both frying techniques and overall kitchen operations, promoting a culture of excellence and continuous improvement.
• Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.
• Proactively addressed potential bottlenecks during meal rushes by adjusting staffing levels or reallocating resources as necessary.
• Trained new fry cooks on proper techniques and safety protocols, contributing to an overall improvement in team performance.
• Worked closely with management to review performance metrics and identify areas for improvement, leading to increased productivity and quality control.
• Improved kitchen efficiency by streamlining fry station processes and procedures.
• Assisted with other stations as needed, demonstrating versatility and teamwork within the kitchen environment.